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Yann
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Technical Support FAQ Wed, 08 June 2011 13:12
Dear Memoir '44 Online Players

This forum thread contains commonly found problems/questions and solutions/answers.

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Yann
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I have video problems Wed, 08 June 2011 13:24
I have video problems: blank or black screen when starting the game, very slow start-up video, screen artifacts, etc.

1) First, make sure you are in Windowed Mode instead of Full Screen Mode. To do so (if you are able to reach the main screen of course), go to the Settings screen. If switching to windowed mode works better, it is probably one of the resolution/mode that did not work well for you.

2) Make sure you have recent video drivers. 99% of video problems come from outdated video drivers. It is recommended to download and install the latest drivers from your video board manufacturer. If you have a hard time finding them, the following web site can help you: http://www.ma-config.com

WARNING: like always with Windows, changing anything in your computer configuration can run havoc. So make sure you make backups of your most precious files before doing anything. If you are not sure that you are knowledgeable enough, ask for advise from an expert around you. As explained in the end-user license agreement, Days of Wonder cannot take responsibility for any configuration problems or advises. You have been warned.

3) If you are using Asus GamerOSD, try to uninstall it. There are some issues with recent video drivers and this software.

Good luck,

The High Command at Memoir '44 Online

[Aktualisiert am: Mon, 11 July 2011 10:46] vom Moderator

    
EricB
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The application freezes during the start-up movie Wed, 08 June 2011 17:26
Install the latest Audio drivers.

For instance, if you use a SB Live sound card, updating the drivers from a side developer (kx Audio driver) usually solves the start-up issue.

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EricB
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My Linux says "wrong ELF class: ELFCLASS32" when I fire up Memoir'44 Online Wed, 08 June 2011 17:29
The error says you are running a 32 bits software while you do have a 64 bits OS. There should be two executables in the installation directory, one for 64 bits machines, and one for 32 bits. Please make sure to run the one that matches your OS settings.

All you have to do is edit the icon's target link to add ' 64bits', so that 'Memoir'44 Online' becomes 'Memoir'44 Online 64bits'


By the way, check the install/upgrade topic below

The High Command at Memoir '44 Online

[Aktualisiert am: Thu, 09 June 2011 10:38]

    
EricB
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I am on Linux, and the upgrade does not work Wed, 08 June 2011 17:32
There is a bug regarding the installer's right escalation for upgrades. If you did install Memoir'44 Online in the default folder
/opt/Memoir'44 Online
you will not be able to upgrade automatically, and will have to manually run the installer. Instead, you might prefer to install in a different folder, like your home folder
~/Memoir'44 Online
and let the automatic upgrades do the updates automatically.


If you let Memoir'44 Online installed in the default directory, you should update manually :

- download the new installers from www.memoir44-online.com
- run the installer from a command line, with super-user privileges using sudo

The High Command at Memoir '44 Online

[Aktualisiert am: Wed, 08 June 2011 17:39]

    
EricB
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How should I configure my Firewall Thu, 09 June 2011 10:25
Memoir'44 Online needs to connect to our servers. You should allow it to open connections : add an exception to allow Memoir'44 Online on any address and any port, and it will be fine.


If you want to limit the opened ports to the minimum, required ports are : 80, 443 and 9598

and servers are :
- www.daysofwonder.com
- static.daysofwonder.com
- api.daysofwonder.com
- games.memoir44-online.com


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EricB
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I have display problems Wed, 22 June 2011 10:55
Memoir'44 Online requires a graphic card that supports OpenGL 1.4 or more recent.

Most recent graphic cards do support this. In doubt, you can check on your manufacturer's web site or on community web sites, like :

Wikipedia - Comparison of ATI Graphics Processing Units
Wikipedia - Comparison of nVidia Graphics Processing Units

The High Command at Memoir '44 Online

[Aktualisiert am: Mon, 11 July 2011 15:13] vom Moderator

    
Yann
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Expert Mode / Editor: my scenario disappears after saving to DoW Online Mon, 11 July 2011 15:26
When using the Memoir '44 Scenario Editor, my scenario disappears from my list of scenarios after I save to DOW Online

You probably entered a number into the "Original Scenario #" field instead of leaving it to 0.

You should use this field only when you are designing a variant of another scenario. In this case, this field is supposed to contain the ID of the original scenario - which should also belong to you.

99.99% of the time, leave this field to 0.

What should I do to recover my scenario?

Contact us at http://www.daysofwonder.com/en/contact/sublevel/?entry_id=23 9 and we will fix your scenario.
    
   
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