FAQ / Customer Service / Support

Top Issues

• You have a question about our recent Small World 2 Kickstarter Campaign
• You lost your password or it does not work anymore
• You have multiple accounts that you want to merge
• Starting a Web game doesn't work or opens a blank page
• You get an error when buying new maps or expansions on the iPad or the iPhone
• You have a problem or a question about your order
• You have a problem with one of our digital games

Your Account

• You lost your password or it does not work anymore
• You have multiple accounts that you want to merge
• You want to change your Login Name
• You want to change your Password
• Your Web Card Access Code is refused when you sign-up or when you register a board game
• You want to be removed from our Newsletter mailing list
• You have another problem with your Days of Wonder Online account

Orders and Web Store

• You have a problem or a question about your order
• You would like to find the nearest retail shop in your area
• You would like to know if a game is available or if it will be reprinted

Boardgames

• Your Days of Wonder game had missing or damaged pieces when you opened it
• You would like to buy new parts for your Days of Wonder game
• You have a question about the rules of one of our games
• You would like to find other players in your geographic area

Digital Games (iPad, iPhone, Mac, PC, etc.)

• You have a problem with one of our digital games
• You would like us to develop Android versions of our games
• You want to know how the Ranking works
• You want to know how the Karma works
• You want to report an abuse or a misbehavior from another player

Contact us

Addresses

	Days of Wonder 334 State Street, Suite 203 Los Altos, CA 94022 USA Fax: 415-480-1314 Map and Directions
	Days of Wonder SARL 60 rue Saint Lazare 75009 Paris FRANCE Fax: +33 (0)1 42 85 07 16 Map and Directions - Metro station: Trinité Société à Responsabilité Limitée au capital de 10 000 € SIRET B 443 656 277 TVA France: FR27443656277 TVA Allemagne: DE234118502

Corporate

• You are from the Press, and need to contact our PR department
• You are a DoW fan, and want to become more involved in our activity by becoming a Volunteer
• You are a game designer and would like to submit your game design
• You are a game club, a school or a non-profit organization, and would like to receive free games
• You would like to know which games Days of Wonder will publish in the near future

Retail Sales and Distribution

• You are a Game Store and want to find our distributors
• You are a game store, and you have a question or a problem
• You would like to add your store to our retail Store Locator
• You are a distributor in your country, and would like to contact our International Sales department