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Lord Manimal
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Posts: 75
Registered:
August 2007
Totally Off Topic Thu, 04 October 2007 23:02
This has nothing to do with battlelore, but I know most wargamers are nerds like myself, and will likely get a kick out of this copy and paste of a chat session I just had with a comcast "tech" regarding my inability to use IE7 or outlook express after a recent service turn off:

user Larry_ has entered room


larry(Thu Oct 04 2007 16:53:04 GMT-0400 (Eastern Daylight Time))>

Service was turned off for a day or two because of a late payment. When turned back on, was prompted to download the standard comcast spyware package.


analyst Scott has entered room


Scott(Thu Oct 04 2007 16:53:07 GMT-0400 (Eastern Daylight Time))>

Hello Larry_, Thank you for contacting Comcast Live Chat Support. My name is Scott. Please give me one moment to review your information.


Larry_(Thu Oct 04 2007 16:53:13 GMT-0400 (Eastern Daylight Time))>

I fortunately intercepted my wife before she could finish installing it, cancelled the installation, and now my IE7 and outlook express return "forbidden" errors.


Scott(Thu Oct 04 2007 16:53:43 GMT-0400 (Eastern Daylight Time))>

Thank you for contacting Comcast, my name is Scott. How can I assist you today?


Larry_(Thu Oct 04 2007 16:53:50 GMT-0400 (Eastern Daylight Time))>

As per the network diagnostics built into XP home, the following report was generated:


Larry_(Thu Oct 04 2007 16:53:51 GMT-0400 (Eastern Daylight Time))>

Last diagnostic run time: 10/04/07 08:04:19 HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn HTTP: Non-success HTTP status code (403) returned from site www.microsoft.com.
warn HTTPS: Non-success HTTP status code (403) returned from site www.microsoft.com.
warn HTTP: Non-success HTTP status code (403) returned from site www.hotmail.com.
warn HTTPS: Non-success HTTP status code (403) returned from site www.passport.net.
info FTP (Passive): Successfully connected to ftp.microsoft.com.
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
info Redirecting user to support call



DNS Client Diagnostic
DNS - Not a home user scenario

info Using Web Proxy: yes
No DNS servers

DNS failure




Gateway Diagnostic
Gateway

info The following proxy configuration is being used by IE: Automatically Detect Settingsbig smileisabled Automatic Configuration Script: Proxy Server:actsvr.comcastonline.com:8100 Proxy Bypass list:cdn
info This computer has the following default gateway entry(ies): 192.168.15.1
info This computer has the following IP address(es): 192.168.15.100
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info Skipped gateway connectivity check because of IE proxy configuration



IP Layer Diagnostic
Corrupted IP routing table

info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries

action The ARP cache has been flushed



IP Configuration Diagnostic
Invalid IP address

info Valid IP address detected: 192.168.15.100



Wireless Diagnostic
Wireless - Service disabled

Wireless - User SSID

Wireless - First time setup

Wireless - Radio off

Wireless - Out of range

Wireless - Hardware issue

Wireless - Novice user

Wireless - Ad-hoc network

Wireless - Less preferred

Wireless - 802.1x enabled

Wireless - Configuration mismatch

Wireless - Low SNR




WinSock Diagnostic
WinSock status

info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test.
info Provider entry RSVP UDP Service Provider passed the loopback communication test.
info Provider entry RSVP TCP Service Provider passed the loopback communication test.
info Connectivity is valid for all Winsock service providers.



Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection, Device=Broadcom 440x 10/100 Integrated Controller, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=Sprint Wireless Web, Device=Conexant D480 MDC V.9x Modem, MediaType=PHONE, SubMediaType=NONE
info Ethernet connection selected
Network adapter status

info Network connection status: Connected



HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn HTTP: Non-success HTTP status code (403) returned from site www.microsoft.com.
warn HTTPS: Non-success HTTP status code (403) returned from site www.microsoft.com.
warn HTTP: Non-success HTTP status code (403) returned from site www.hotmail.com.
warn HTTPS: Non-success HTTP status code (403) returned from site www.passport.net.
info FTP (Passive): Successfully connected to ftp.microsoft.com.
error Could not make an HTTP connection.
error Could not make an HTTPS connection.




analyst Scott has been temporarily disconnected. Please wait while the analyst attempts to reconnect.


Am I the only one that finds the last part particularly funny?
      
Lord Manimal
Member

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Posts: 75
Registered:
August 2007
Re:Totally Off Topic Thu, 04 October 2007 23:07
roflol Here's the next session:

Analyst has left the room. Your problem is being escalated to another analyst


analyst Kevin has entered room


Kevin(Thu Oct 04 2007 16:56:58 GMT-0400 (Eastern Daylight Time))>

How may I assist you today?


Larry_(Thu Oct 04 2007 16:58:00 GMT-0400 (Eastern Daylight Time))>

Well hello Kevin


Larry_(Thu Oct 04 2007 16:58:06 GMT-0400 (Eastern Daylight Time))>

Firstly, you're not gonna bail on me are you?


Kevin(Thu Oct 04 2007 16:58:30 GMT-0400 (Eastern Daylight Time))>

No, i won't How can I help?


Larry_(Thu Oct 04 2007 16:58:34 GMT-0400 (Eastern Daylight Time))>

Scott there got the heebie jeebies and disconnected on me. Can you see the aforementioned text from our earlier chat session?


Larry_(Thu Oct 04 2007 16:59:08 GMT-0400 (Eastern Daylight Time))>

Looks like I'm port blocked, summarily, but I'm not sure why.


Kevin(Thu Oct 04 2007 16:59:08 GMT-0400 (Eastern Daylight Time))>

I'm sorry I cannot. If you can, copy and paste it for me.


Larry_(Thu Oct 04 2007 16:59:19 GMT-0400 (Eastern Daylight Time))>

righto, hang tight.


Larry_(Thu Oct 04 2007 16:59:38 GMT-0400 (Eastern Daylight Time))>

user Larry_ has entered room


larry(Thu Oct 04 2007 16:53:04 GMT-0400 (Eastern Daylight Time))>

Service was turned off for a day or two because of a late payment. When turned back on, was prompted to download the standard comcast spyware package.


analyst Scott has entered room


Scott(Thu Oct 04 2007 16:53:07 GMT-0400 (Eastern Daylight Time))>

Hello Larry_, Thank you for contacting Comcast Live Chat Support. My name is Scott. Please give me one moment to review your information.


Larry_(Thu Oct 04 2007 16:53:13 GMT-0400 (Eastern Daylight Time))>

I fortunately intercepted my wife before she could finish installing it, cancelled the installation, and now my IE7 and outlook express return "forbidden" errors.


Scott(Thu Oct 04 2007 16:53:43 GMT-0400 (Eastern Daylight Time))>

Thank you for contacting Comcast, my name is Scott. How can I assist you today?


Larry_(Thu Oct 04 2007 16:53:50 GMT-0400 (Eastern Daylight Time))>

As per the network diagnostics built into XP home, the following report was generated:


Larry_(Thu Oct 04 2007 16:53:51 GMT-0400 (Eastern Daylight Time))>

Last diagnostic run time: 10/04/07 08:04:19 HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn HTTP: Non-success HTTP status code (403) returned from site www.microsoft.com.
warn HTTPS: Non-success HTTP status code (403) returned from site www.microsoft.com.
warn HTTP: Non-success HTTP status code (403) returned from site www.hotmail.com.
warn HTTPS: Non-success HTTP status code (403) returned from site www.passport.net.
info FTP (Passive): Successfully connected to ftp.microsoft.com.
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
info Redirecting user to support call



DNS Client Diagnostic
DNS - Not a home user scenario

info Using Web Proxy: yes
No DNS servers

DNS failure




Gateway Diagnostic
Gateway

info The following proxy configuration is being used by IE: Automatically Detect Settingsbig smileisabled Automatic Configuration Script: Proxy Server:actsvr.comcastonline.com:8100 Proxy Bypass list:cdn
info This computer has the following default gateway entry(ies): 192.168.15.1
info This computer has the following IP address(es): 192.168.15.100
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info Skipped gateway connectivity check because of IE proxy configuration



IP Layer Diagnostic
Corrupted IP routing table

info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries

action The ARP cache has been flushed



IP Configuration Diagnostic
Invalid IP address

info Valid IP address detected: 192.168.15.100



Wireless Diagnostic
Wireless - Service disabled

Wireless - User SSID

Wireless - First time setup

Wireless - Radio off

Wireless - Out of range

Wireless - Hardware issue

Wireless - Novice user

Wireless - Ad-hoc network

Wireless - Less preferred

Wireless - 802.1x enabled

Wireless - Configuration mismatch

Wireless - Low SNR




WinSock Diagnostic
WinSock status

info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test.
info Provider entry RSVP UDP Service Provider passed the loopback communication test.
info Provider entry RSVP TCP Service Provider passed the loopback communication test.
info Connectivity is valid for all Winsock service providers.



Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection, Device=Broadcom 440x 10/100 Integrated Controller, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=Sprint Wireless Web, Device=Conexant D480 MDC V.9x Modem, MediaType=PHONE, SubMediaType=NONE
info Ethernet connection selected


Larry_(Thu Oct 04 2007 16:59:41 GMT-0400 (Eastern Daylight Time))>

Network adapter status

info Network connection status: Connected



HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn HTTP: Non-success HTTP status code (403) returned from site www.microsoft.com.
warn HTTPS: Non-success HTTP status code (403) returned from site www.microsoft.com.
warn HTTP: Non-success HTTP status code (403) returned from site www.hotmail.com.
warn HTTPS: Non-success HTTP status code (403) returned from site www.passport.net.
info FTP (Passive): Successfully connected to ftp.microsoft.com.
error Could not make an HTTP connection.
error Could not make an HTTPS connection.




analyst Scott has been temporarily disconnected. Please wait while the analyst attempts to reconnect.


Kevin(Thu Oct 04 2007 16:59:53 GMT-0400 (Eastern Daylight Time))>

One moment please


Larry_(Thu Oct 04 2007 16:59:59 GMT-0400 (Eastern Daylight Time))>

The last part is my favorite. I'll assume he's new, and not hold it against him. Wink


analyst Kevin has left room


Kevin(Thu Oct 04 2007 17:03:40 GMT-0400 (Eastern Daylight Time))>

Analyst has closed chat and left the room
      
Roobarb
Senior Member

User Pages
Posts: 1004
Registered:
May 2007
Re:Totally Off Topic Fri, 05 October 2007 00:24
snigger is it just me or is the digital age one big con on/off working/useless peice of junck or working but too old if i was a superbod id have the superhuman power to travel the net and matilize in call centers and shove ther pc up there a$$ Twisted Evil

[Updated on: Fri, 05 October 2007 00:24]

      
Maruko-chan
Junior Member
Cadet

Posts: 1
Registered:
February 2008
Re:Totally Off Topic Sun, 24 February 2008 10:24
Interesting
      
    
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