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ad79
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Major Howard

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Thank you, Days Of Wonder! Sat, 28 November 2009 09:18
To everyone at Days Of Wonder!

After the cease and desist actions taken by another large gaming company against internet sites recently, I just want to say a big thank you for your great customer support!

I think it is great that you allow FAQ's, player aids, Ticket To Ride maps and other great resources to be made and shared on the internet and it speaks volumes about how you value your customers. I hope you never decide to change this behaviour.

The various Memoir'44 player aids made by your customers have been a great help to me and my friends when playing this great game!

Regards

Stig Morten Breiland
      
LooneyLlama
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Lucky Bastard

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Re:Thank you, Days Of Wonder! Sat, 28 November 2009 17:01
I heartily second your kudos to DOW. Great customer support from them and all members on this site!

Eric
      
nemesszili
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Hauptmann

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Re:Thank you, Days Of Wonder! Sat, 28 November 2009 19:14
DoW is perfectly handling its customers, and it is putting every effort in making a wide smile on their customer's face. Well done, hope DoW will live many years on! Very Happy

[Updated on: Sat, 28 November 2009 19:15]

      
Brummbar44
DoW Content Provider
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Re:Thank you, Days Of Wonder! Sat, 28 November 2009 19:39
Kudos indeed!!


Very Happy
      
sniperscout
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Re:Thank you, Days Of Wonder! Sun, 29 November 2009 17:23
I too have only praise for the quality of customer service at DOW. On the very rare occasion that I had game pieces missing a simple email prompted a vey quick response and the pieces were duly sent to me. Excellent service, well done DOW
      
GreatDane
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Re:Thank you, Days Of Wonder! Sun, 29 November 2009 20:55
ad79 wrote on Sat, 28 November 2009 09:18

To everyone at Days Of Wonder!

After the cease and desist actions taken by another large gaming company against internet sites recently, I just want to say a big thank you for your great customer support!


Don't be naive. DoW will also have to defend their IP.
GW is still alowing several files created by people who have ASKED (and received) PERMISSION.
      
ad79
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Re:Thank you, Days Of Wonder! Sun, 29 November 2009 21:23
GreatDane wrote on Sun, 29 November 2009 20:55

ad79 wrote on Sat, 28 November 2009 09:18

To everyone at Days Of Wonder!

After the cease and desist actions taken by another large gaming company against internet sites recently, I just want to say a big thank you for your great customer support!


Don't be naive. DoW will also have to defend their IP.
GW is still alowing several files created by people who have ASKED (and received) PERMISSION.


I am not being naive, I know they have to defend their IP, and I know they do, but they still allow user-made scenarios, player aids, maps for TTR and other stuff.
They have also shown great customer support when I have had problems with the online store.

This is what I am thanking them for and the recent c&d action by GW just made me want to post it and express my thanks.
      
david5272
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Re:Thank you, Days Of Wonder! Mon, 30 November 2009 04:53
Not sure I understand any of this...what did I miss?
      
Nightrain
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Re:Thank you, Days Of Wonder! Mon, 30 November 2009 05:17
same here as david
what's the problem ?
      
rasmussen81
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Re:Thank you, Days Of Wonder! Mon, 30 November 2009 06:12
Steve Nightrain wrote on Sun, 29 November 2009 20:17

same here as david
what's the problem ?



No problem. I don't know much about this (and someone who does can fill us all in if they want to) but it seems that another company (GW; whoever that is) came down on a lot of the "user" products that fans were creating for their game or games.

Stig was just writing to thank DoW for not taking such a hard line with their Memoir '44 stuff, and for allowing us fans to create so much for the game.

[Updated on: Mon, 30 November 2009 06:13]

      
GreatDane
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Re:Thank you, Days Of Wonder! Mon, 30 November 2009 08:41
Games Workshop has asked people who illegally have used copyrighted material to remove it from their sites.

From my understanding Days of Wonder will not tolerate high quality scans of their (and others) copyrighted works either. From the Small World forum:
Eric wrote:

Copyright concerns: If we provide high quality templates, this will undoubtedly encourage people to "lift" very nice fantasy graphics from a variety of sources (D&D, fantasy books, etc...) to use to illustrate their banners, badges and tokens, without necessarily bothering to ask the authors or copyright holders of said illustrations for the authorization. While it is something (scanning a graphic) that is probably OK for personal use, it is not something that we want to encourage or condone for widespread distribution (even free widespread distribution).


So I am pretty convinced DoW would also send out 'Cease and Desist' letters if necessary.
      
Brummbar44
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Re:Thank you, Days Of Wonder! Mon, 30 November 2009 17:16
GreatDane wrote on Sun, 29 November 2009 23:41

Games Workshop has asked people who illegally have used copyrighted material to remove it from their sites.

From my understanding Days of Wonder will not tolerate high quality scans of their (and others) copyrighted works either. From the Small World forum:
Eric wrote:

Copyright concerns: If we provide high quality templates, this will undoubtedly encourage people to "lift" very nice fantasy graphics from a variety of sources (D&D, fantasy books, etc...) to use to illustrate their banners, badges and tokens, without necessarily bothering to ask the authors or copyright holders of said illustrations for the authorization. While it is something (scanning a graphic) that is probably OK for personal use, it is not something that we want to encourage or condone for widespread distribution (even free widespread distribution).


So I am pretty convinced DoW would also send out 'Cease and Desist' letters if necessary.


I think you are misinterpreting what DoW is saying here though Mik. They are protecting themselves from being sued for copyright infringement, ie. if someone uses unauthorized graphics and DoW printed them unknowingly, DoW would be sued. At least, that's what I get from the statement posted.

That being said, yes, DoW would protect their intellectual property (and should!) but I have found them to be generous (and smart) in their allowances. Permission does need to be asked, that's all it takes.

Both Jesse and I and others have produced fan products for DoW with their permission and everyone is happy for it!

[Updated on: Mon, 30 November 2009 17:16]

      
GreatDane
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Re:Thank you, Days Of Wonder! Tue, 01 December 2009 13:46
Brummbär wrote on Mon, 30 November 2009 17:16


Both Jesse and I and others have produced fan products for DoW with their permission and everyone is happy for it!

And I know of a couple of fan sites for GW products that is also running succesfully - with permission from GW.

It is quite simple really: don't use the IP of others unless you have received permission - or be at least prepared to remove the work again, if the owners ask you to.

      
    
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