| Author | Topic |
|---|
Funlerz
Posts: 96
Registered:
February 2010
|
|
DoW's great customer service.
|
Mon, 19 April 2010 01:28
|
 |
|
Wanted to say how great DoW's customer service is, I heard they have great customer service and they just confirmed it. When I got my memoir 44 game one (just one!) of the allies hedgehogs was broken (the part that keeps it standing up) and within a week or two I got a reply saying my piece was in the mail. I know over a week might sound a bit long but for just one piece thats pretty great.
|
|
|
rasmussen81
Posts: 6071
Registered:
July 2007
|
|
Re:DoW's great customer service.
|
Thu, 13 May 2010 16:59
|
|
| Funlerz wrote on Sun, 18 April 2010 16:28 |
Wanted to say how great DoW's customer service is, I heard they have great customer service and they just confirmed it. When I got my memoir 44 game one (just one!) of the allies hedgehogs was broken (the part that keeps it standing up) and within a week or two I got a reply saying my piece was in the mail. I know over a week might sound a bit long but for just one piece thats pretty great.
|
I've never been disappointed with their customer service either.  Glad you got the piece replaced and had such a positive experience with them!
|
|
|
boyd the brave
Posts: 14
Registered:
January 2010
|
|
Re:DoW's great customer service.
|
Sun, 16 May 2010 13:59
|
|
Here's another feather: the three anti-tank guns were missing from my Mediterranean Theater when I opened this expansion just over a month ago. Got in touch with DOW through my retailer and received the missing pieces in the post within 3 days: this is service, this is bonding! 
|
|
|
nemesszili
Posts: 938
Registered:
June 2008
|
|
Re:DoW's great customer service.
|
Mon, 17 May 2010 14:55
|
|
Even though they have a great customer service, somehow they failed not only to ship my order (ordered 1 week ago), but also to respond to my message sent about my order. I don't think an order worth 95 euros (with shipping charge) could be ignored that way...
I still believe in DoW's efficiency, as they shipped my order back in January in 4 days, but now a week had passed and not even a notice about shipping...
|
|
|
eric
Posts: 3004
Registered:
October 2002
|
|
Re:DoW's great customer service.
|
Mon, 17 May 2010 19:44
|
|
We were unfortunately all out most of last week which would explain the delay in your shipment. We're sorry for that and catching up as quickly as we can.
best,
eric
|
|
|
nemesszili
Posts: 938
Registered:
June 2008
|
|
|
Vulch
Posts: 404
Registered:
May 2009
|
|
Re:DoW's great customer service.
|
Tue, 18 May 2010 14:26
|
|
| eric wrote on Mon, 17 May 2010 18:44 |
We were unfortunately all out most of last week which would explain the delay in your shipment. We're sorry for that and catching up as quickly as we can.
best,
eric
|
How dare you take a day off!   
|
|
|
rasmussen81
Posts: 6071
Registered:
July 2007
|
|
|
