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eric
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Re:Download infected? Fri, 26 August 2011 21:43
Grandviceroy wrote on Fri, 26 August 2011 12:24

Yann.

tried the fix for avg....but when i go to memoir 44 online the computer can not find the exe file....that is because it was healed and moved to the virus vault by avg.

so what do i do?

do i go to memoir and do a fresh download?
if so, how do i ensure that i get it with my particulars back (name, rank etc).


thanks




No worry about your name, rank, etc... As long as you use the same login name and password as you always have, everything will be there, because these infos are on our servers, not on your local machine. So you will never lose any of this by re-donwloading the software, no worry.
      
Demihuman
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Re:Download infected? Fri, 26 August 2011 21:44
Open AVG by right-clicking on the AVG icon in the task bar and selecting AVG User Interface
- Open the Tools menu -> Advanced Settings
- Scroll down the list on the left until Resident Shield.
- Click on the + icon in front of it, and select Excluded Items
- Click on the Add Path button, and select the Memoir '44 Online folder. You'll have to look for in in C:\Program Files\
- Click OK


Worked for me Smile
      
Yann
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Re:Trojan infection alert with AVG Anti-virus - Status Fri, 26 August 2011 22:12
No news from AVG for the moment.

We renamed this thread to make it easier to find by players who encounter the same problem.

...We'll keep you posted...

Yann

[Updated on: Fri, 26 August 2011 22:25]

      
Yann
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Re:Download infected? Fri, 26 August 2011 22:24
Grandviceroy wrote on Fri, 26 August 2011 21:24

tried the fix for avg....but when i go to memoir 44 online the computer can not find the exe file....that is because it was healed and moved to the virus vault by avg.

Yes, AVG moved it to another place.

Quote:

so what do i do?

do i go to memoir and do a fresh download?

Yes, simply get a fresh download an re-install it. But before you do so, use the procedure I described earlier to add the Memoir '44 Online path to your list of exceptions, so that AVG does not screw you again when you install it.

Quote:

if so, how do i ensure that i get it with my particulars back (name, rank etc).

No worry there, these are safely stored on our servers Smile

Yann
      
Yann
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Re:Download infected? Fri, 26 August 2011 22:33
Demihuman wrote on Fri, 26 August 2011 21:44

Open AVG by right-clicking on the AVG icon in the task bar and selecting AVG User Interface
- Open the Tools menu -> Advanced Settings
- Scroll down the list on the left until Resident Shield.
- Click on the + icon in front of it, and select Excluded Items
- Click on the Add Path button, and select the Memoir '44 Online folder. You'll have to look for in in C:\Program Files\
- Click OK


Worked for me Smile
Great! Very Happy

Yann
      
Yann
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Re:Trojan infection false alert with AVG Anti-virus - Status Fri, 26 August 2011 23:07
We received confirmation from ej-technologies(*) that this trojan alert is a false positive. The ball is now on the AVG side.

...We'll keep you informed...

Yann

(*) This is the software company that makes the Java launcher that we use for Memoir '44 Online
      
Grandviceroy
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Re:Trojan infection false alert with AVG Anti-virus - Status Fri, 26 August 2011 23:46
thanks.

i did the avg fix earlier.

then downloaded a new memoir from the home site...quick and easy.

when i clik'd to start, avg asked me if i really wanted to proceed, and i said yes anyway.

game played like a charm...everything just like it used to be...all my stats etc...and i even won two games in a row vs a lt col...so obviously it fixed my poor luck dice (grin)

thank you again, Yann and everyone else for their support....Yann deserves a great big huzzah!

      
Quit2
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Re:Trojan infection false alert with AVG Anti-virus - Status Fri, 26 August 2011 23:53
I was that Lt Col ... Sad
I also want a fix for my dice Very Happy Very Happy

No seriously: great work on this topic by the tech people of DoW (and Yann in particular).
Let's just hope AVG tech people are just as motivated to serve their customers.

At least, our avg-using opponents are available again thanks to the work around, but as long as there is no fix from avg, I hope no real virus installs itself in the memoir 44 drive of those players.
      
Yann
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Re:Trojan infection false alert with AVG Anti-virus - Status Sat, 27 August 2011 00:00
Quit2 wrote on Fri, 26 August 2011 23:53

No seriously: great work on this topic by the tech people of DoW (and Yann in particular).

Thanks guys, but I'm not alone in this issue, a few other colleagues are helping me back-stage. So I don't deserve all the credits, and I will make sure they also get their share Wink

We are going to send an e-mail to everyone, so that other players who might have missed this thread don't freak out during the week-end.

And as usual:

...We'll keep you posted...

Yann
      
Yann
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Re:Trojan infection false alert with AVG Anti-virus - Status Sat, 27 August 2011 00:01
Grandviceroy wrote on Fri, 26 August 2011 23:46

thanks.

i did the avg fix earlier.

then downloaded a new memoir from the home site...quick and easy.

when i clik'd to start, avg asked me if i really wanted to proceed, and i said yes anyway.

game played like a charm...everything just like it used to be...all my stats etc...and i even won two games in a row vs a lt col...so obviously it fixed my poor luck dice (grin)

thank you again, Yann and everyone else for their support....Yann deserves a great big huzzah!


Great, glad it works for you! Have fun!

Yann
      
stenic
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Re:Trojan infection false alert with AVG Anti-virus - Status Sat, 27 August 2011 10:34
Did any one else have bizarre symptoms like applications starting up on their own,? And has any one else had the same issue but with Norton 360?
      
Jokull
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Re:Trojan infection false alert with AVG Anti-virus - Status Sat, 27 August 2011 12:35
Found another way.

I uninstalled AVG

This is not the first program it does this too and since it only offers 3 responces and all of them make the program unrunnable it is simply to much pain to use.

Norton I will never use again either, since it is like a virus itself. When norton starts it scan it is like someone poored cement over the computer its responce and working time gets so slow.

So you out there any suggesions on a good Anti Virus programme?

[Updated on: Sat, 27 August 2011 12:37]

      
rasmussen81
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Re:Trojan infection false alert with AVG Anti-virus - Status Sat, 27 August 2011 12:47
Jokull wrote on Sat, 27 August 2011 14:35


So you out there any suggesions on a good Anti Virus programme?


Get an Apple computer! Very Happy
      
Phread
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Re:Trojan infection false alert with AVG Anti-virus - Status Sat, 27 August 2011 13:09
Jesse he asked for a good suggestion.

I've been using McAfee on some of my computers and AVG on others and find both work well.
      
rasmussen81
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Re:Trojan infection false alert with AVG Anti-virus - Status Sat, 27 August 2011 13:40
Phread wrote on Sat, 27 August 2011 15:09

Jesse he asked for a good suggestion.


I thought my suggestion was a good one!! Laughing

Maybe not the cheapest option, but he wouldn't have to worry about viruses anymore! Smile Very Happy
      
Yann
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Re:Trojan infection false alert with AVG Anti-virus - Status Sat, 27 August 2011 17:50
Hello everyone:

Just checked today, and my AVG software downloaded a new version of the virus database, referenced 1520/3861. I removed Memoir '44 Online from the list of exceptions, performed another scan and it seemed to work!

Could anyone else try and confirm if it works or not? The version that was causing problems was the 1520/3859.

You can see this identifier by opening the AVG User Interface and looking on the lower left side where it says "Virus DB:".

I don't want to proclaim victory too early, so confirmation (or not) from you would be great!

Thanks in advance,

Yann

UPDATE 8/28: I had false hopes, the above is wrong - I was mistaken because my AVG still had the exception rule in another place when I made my test. So the issue is still open Sad

[Updated on: Sun, 28 August 2011 23:24]

      
Cornelianus
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Re:Trojan infection false alert with AVG Anti-virus - Status Sat, 27 August 2011 20:11
I have tried multiple times, and it still doesn't work on my laptop (Windows 7). I just tried a couple minutes ago, and it won't open the .exe part.
      
eric
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Re:Trojan infection false alert with AVG Anti-virus - Status Sat, 27 August 2011 20:37
Sorry if these are dumb questions but could you give us some details:

- did you verify you upgraded to the new version of the virus database, referenced 1520/3861?

- if you had added M44 to your list of exceptions to get it running prior to the new update, where you able to run it then?

- if you had added M44 to your list of exceptions earlier, did you remember to remove it after updating your virus database?

- last not least, if you had not added M44 to your list of exceptions earlier (and so were not able to run it then), did you try, after upgrading to the new version of the virus database, to do a clean reinstall of M44? (the reason being that if AVG moved your .exe to a "do not execute" folder earlier, even if you update your virus database, chances are it still won't let you run .exe it had deemed dangerous earlier).


      
michmir
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Re:Trojan infection false alert with AVG Anti-virus - Status Sat, 27 August 2011 22:21
Hello,

I can confirm - it is working for me now. Game is starting without problems. I have Vista + AVG 2011 with virus db 1520/3861.

Michal
      
Cornelianus
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Re:Trojan infection false alert with AVG Anti-virus - Status Sat, 27 August 2011 23:07
I have the most up to date version of avg. I did a clean install, and it still said it couldn't create the file when it came to .exe.

[Updated on: Sat, 27 August 2011 23:24]

      
eric
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Re:Trojan infection false alert with AVG Anti-virus - Status Sat, 27 August 2011 23:53
Ok you will have to wait for Yann or EricB to chime in then, as I can't help. (I am not even on a PC here...)
      
Randwulf
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Re:Trojan infection false alert with AVG Anti-virus - Status Sun, 28 August 2011 02:46
Anti virus

http://www.avira.com/

number one on consumer reports a few months ago...
look it up???
Beat the snot out of Norton and Mcafee...

http://www.techworld.com.au/article/302103/consumer_reports_ rates_free_pc_security_software_best_buy/

The free is almost as good as the pay for. Unless you surf lots of dangerous sites, the free version should be all you need.

[Updated on: Sun, 28 August 2011 02:50]

      
Yann
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Re:Trojan infection false alert with AVG Anti-virus - Status Sun, 28 August 2011 12:03
Cornelianus wrote on Sat, 27 August 2011 23:07

I have the most up to date version of avg. I did a clean install, and it still said it couldn't create the file when it came to .exe.
Could you please give me the reference of your virus database, so I can investigate?

To find it, open the AVG User Interface, and write down the two numbers in front of "Virus DB:" on the lower left side.

Thanks in advance,

Yann
      
Cornelianus
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Re:Trojan infection false alert with AVG Anti-virus - Status Sun, 28 August 2011 14:28


1520/3863

[Updated on: Sun, 28 August 2011 14:28]

      
Yann
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Re:Trojan infection false alert with AVG Anti-virus - Status Sun, 28 August 2011 23:22
Cornelianus wrote on Sun, 28 August 2011 14:28



1520/3863

Unfortunately, it seems you are right. I had false hopes with 1520/3861. I discovered that I had to remove the exception from two different places in AVG to switch it back to "normal" mode and reproduce the issue.

So it seems that the issue is still open Sad

I really hope that they can fix it on Monday, because this is really getting on my nerves.

In the meantime, follow the procedure I described earlier in this forum to allow Memoir '44 Online to run.

...We'll keep you posted...

Yann

[Updated on: Sun, 28 August 2011 23:23]

      
Jaykay2010
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Re:Trojan infection false alert with AVG Anti-virus - Status Mon, 29 August 2011 23:05
rasmussen81 wrote on Sat, 27 August 2011 12:40

Phread wrote on Sat, 27 August 2011 15:09

Jesse he asked for a good suggestion.


I thought my suggestion was a good one!! Laughing

Maybe not the cheapest option, but he wouldn't have to worry about viruses anymore! Smile Very Happy



Hi folks, just got home after a superb family holiday to p[ick up this thread,

Jesse, I'm on an Apple ... is it ok to keep running Memoir Online while things are still uncertain? Both having Apple's I'm assuming we're not affected by this, are we? Or is it something that can affect/infect the program?

Hoping to know before I resume playing Smile
      
Phread
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Re:Trojan infection false alert with AVG Anti-virus - Status Mon, 29 August 2011 23:46
Jaykay2010 wrote on Tue, 30 August 2011 09:05

Hi folks, just got home after a superb family holiday to pick up this thread,

Jesse, I'm on an Apple ... is it ok to keep running Memoir Online while things are still uncertain? Both having Apple's I'm assuming we're not affected by this, are we? Or is it something that can affect/infect the program?

Hoping to know before I resume playing Smile



You should be careful with apples - they can get diseases too, bacterial, fungal, parasites, worms, viruses.
Apples often need to be quarantined.

As for computer ailments you should be pretty safe.

[Updated on: Mon, 29 August 2011 23:54]

      
Yann
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Re:Trojan infection false alert with AVG Anti-virus - Status Tue, 30 August 2011 01:16
Jaykay2010 wrote on Mon, 29 August 2011 23:05

Jesse, I'm on an Apple ... is it ok to keep running Memoir Online while things are still uncertain? Both having Apple's I'm assuming we're not affected by this, are we? Or is it something that can affect/infect the program?

Hoping to know before I resume playing Smile
Apple computers are not affected by Windows troubles.

Besides, let me say it again: there is nothing wrong with Memoir '44 Online! It's only a bug in one Windows anti-virus software.

Yann
      
stenic
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Re:Trojan infection false alert with AVG Anti-virus - Status Tue, 30 August 2011 01:48
Yann wrote on Tue, 30 August 2011 00:16



Besides, let me say it again: there is nothing wrong with Memoir '44 Online! It's only a bug in one Windows anti-virus software.

Yann



And yet my friend still has a problem with N360 and you've yet to respond or even acknowledge this, all the time suggesting it is only one anti-virus program, AVG.

That no one else is reporting N360 issues does not mean there is no issue.

So tomorrow he's off to get his PC cleaned up and dump the game because he's had no one from DoW show one iota of interest.

Not much I can say really.
      
eric
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Re:Trojan infection false alert with AVG Anti-virus - Status Tue, 30 August 2011 02:27
Did your friend contact us and send a detailed report of the issue he is facing? If so, a reply will be coming shortly. If not, I am afraid there is not much we can do.

Please keep in mind that anti-viruses do give false alerts from time to time, and there is nothing we can do on our own when this arises, aside from contacting the Anti-Virus developer and hoping they react promptly.
      
rasmussen81
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Re:Trojan infection false alert with AVG Anti-virus - Status Tue, 30 August 2011 06:33
Jaykay2010 wrote on Tue, 30 August 2011 01:05

Jesse, I'm on an Apple ... is it ok to keep running Memoir Online while things are still uncertain? Both having Apple's I'm assuming we're not affected by this, are we? Or is it something that can affect/infect the program?

Hoping to know before I resume playing Smile


Being on a Mac (or Apple) we don't have to worry about this False Positive problem. In fact, I was finally able to get online the other day and play a few battles from the Pacific and won both of them, so the program is working better than normal!! Laughing

Welcome back from your holiday! Where did you go?
      
rasmussen81
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Re:Trojan infection false alert with AVG Anti-virus - Status Tue, 30 August 2011 06:38
stenic wrote on Tue, 30 August 2011 03:48

And yet my friend still has a problem with N360 and you've yet to respond or even acknowledge this, all the time suggesting it is only one anti-virus program, AVG.


Any bug or suspicion of a bug (either in the game or like this where it seems the program is giving a virus) should be reported through the Bug Report Form! You'll notice that when this problem first started, I told people to send in a Bug Report because it's the only sure way for the DoW crew to see that there's a problem.

Even with the best intentions, they aren't always able to read through the forums in detail and they might miss something. By sending in the Bug Report Form, DoW gets an e-mail that allows them to follow through.

Tell your friend good luck! DoW takes customer service very seriously, so don't give up on them yet!! Smile
      
Yann
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Re:Trojan infection false alert with AVG Anti-virus - Status Fri, 02 September 2011 13:51
At last some news from AVG!

They sent us the access codes to their white list server. So this allowed us to submit the Memoir '44 executables to their system. They will process these files and add them as "good files" to their database. Hopefully, this will settle the matter for good.

This being said, I have no idea of how long the whole process is going to take for them. To say the least, AVG has not been very communicative for the past 7 days. And once again, this is happening on a Friday Rolling Eyes

Anyway, we keep you posted. Hopefully, we are close to the solution.

Yann
      
burnout
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Re:Trojan infection false alert with AVG Anti-virus - Status Tue, 06 September 2011 05:20
Like everyone else on this thread I got the Trojan error thingy. I was using the AVG Free 2011 version.

On a whim I updated to the new AVG Free 2012 edition, removed any Memoir '44 files and tried to install the game.

Got no Trojan Warning what-so-ever during the install, but did get one when I launched the game. I clicked "allow" and the game is running fine.

Here is the AVG Version info:
Version: 2012.0.1796
Virus DB Version: 2082/4479
LinkScanner Version: 706

Hope this helps.
      
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