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littlesteven
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Posts: 1
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March 2012
Mac App Store - Crashes at Launch Fri, 06 April 2012 02:44
I just bought Ticket to Ride on the Mac App Store and the app crashes at launch and refuses to open. I've repaired permissions and the disk, tried a different account, restarted, etc, and nothing works. Any ideas?
      
Yann
-= Crew =-
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Posts: 2355
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October 2002
Re:Mac App Store - Crashes at Launch Fri, 06 April 2012 08:08
Sorry to hear about your troubles. That's weird. We would need to know more about your system configuration.

- Go to the Apple menu and select "About this Mac"
- Click on the "More Info..." button. This opens the System Information application.
- From the File menu, select Save As and save the information file on your disk.
- IMPORTANT: if you have the crash log, PLEASE INCLUDE IT. This will help us a lot!
- Compress everything into one zip archive.
- Go to the contact us page: http://www.daysofwonder.com/en/contact/sublevel/?entry_id=62
- Fill in the form, and most importantly, ATTACH your zip file by using the "Attachment" field.

We will follow up by e-mail.

Thanks in advance,

Yann

[Updated on: Fri, 06 April 2012 15:56]

      
gkwollum
Junior Member

Posts: 2
Registered:
August 2011
Re:Mac App Store - Crashes at Launch Fri, 06 April 2012 09:21
Hi, same problem for me too. Craches at launch.

MacBook late 2009 (white unibody)

      
guest412324
Junior Member

Posts: 1
Registered:
January 2008
Re:Mac App Store - Crashes at Launch Fri, 06 April 2012 09:45
Same problème. Not working.
      
Yann
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October 2002
Re:Mac App Store - Crashes at Launch Fri, 06 April 2012 15:57
guest412324 wrote on Fri, 06 April 2012 09:45

Same problème. Not working.

Make sure you send us your config info and most importantly, your crash log. We'll investigate.

Thanks in advance,

Yann
      
Sov
Junior Member

Posts: 1
Registered:
November 2011
Re:Mac App Store - Crashes at Launch Sat, 07 April 2012 23:51
Same here.
      
Yann
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October 2002
Re:Mac App Store - Crashes at Launch Tue, 10 April 2012 14:25
Hello guys,

We have some news: do you have the Verdana font activated on your Mac? Obviously, having it inactive causes this crash at start-up.

To activate the Verdana font:

- Go to the Application folder, and open the Font Book application.
- Search for Verdana using the search box.
- Select it, and activate it (Activate from the Edit menu).

Let us know if it resolves the problem.

Thanks in advance,

Yann

[Updated on: Tue, 10 April 2012 14:40]

      
gkwollum
Junior Member

Posts: 2
Registered:
August 2011
Re:Mac App Store - Crashes at Launch Tue, 10 April 2012 18:11
Thanks a lot! That worked like a charm Laughing
Finally I can play this awesome game.
      
Yann
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Re:Mac App Store - Crashes at Launch Tue, 10 April 2012 23:23
gkwollum wrote on Tue, 10 April 2012 18:11

Thanks a lot! That worked like a charm Laughing
Finally I can play this awesome game.

Good news!

Have fun with the game!

Yann
      
    
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