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Chucky_MM
Junior Member

Posts: 5
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September 2013
Is there any problem with quick gamess Mon, 30 September 2013 17:15
Hi,
Since saturday I havent been able to play any quick game. I push the button but nothing happens.
Is anyone suffering the same problems???

Thanks
      
Migfu
Junior Member

Posts: 1
Registered:
July 2013
Re:Is there any problem with quick gamess Tue, 01 October 2013 00:32
I am having the same problem.
      
rasmussen81
DoW Content Provider
Designer's Oath

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July 2007
Re:Is there any problem with quick gamess Tue, 01 October 2013 00:36
Migfu4510 wrote on Tue, 01 October 2013 02:32

I am having the same problem.


What kind of quick game are you trying to play? Is the rabbit running or reading?
      
Chucky_MM
Junior Member

Posts: 5
Registered:
September 2013
Re:Is there any problem with quick gamess Tue, 01 October 2013 07:00
The running one.
Before saturday, Time before the games was shown. Now you push the button but nothing happen.
      
eric
-= Crew =-
Advanced Combat Training

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Posts: 3190
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October 2002
Re:Is there any problem with quick gamess Tue, 01 October 2013 19:44
It all depends on the volume of players there is at the time you try to play a Quick game. The running rabbit only displays a time estimate when it has enough recent data. otherwise it displays no estimate (but tapping on Quick Play will still put you in line for joining the first next game that opens up).
      
Chucky_MM
Junior Member

Posts: 5
Registered:
September 2013
Re:Is there any problem with quick gamess Tue, 01 October 2013 21:06
THanks Eric for the answer.
I have played a lot of matchs before. But now It is different becouse when you pushed the PLAY button, a new screen popped up.
Now when you push the PLAY button nothing happens and the rabbit is running for hours without any connections...
so Sad :__(
      
Yann
-= Crew =-
KS Backer - Skeleton

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October 2002
Re:Is there any problem with quick gamess Tue, 01 October 2013 21:09
Chucky_MM & Migfu4510:

Could you please do the following:

- Make sure you have a precise clock in sight. Ideally, a clock that would be synchronized on the Internet or something like this.

- Make ONE attempt at a specific time.

- Contact us at www.daysofwonder.com/contact/digital-smallworld-ipad/#questi on and give us your login name and the exact time and date of your attempt. Make sure you indicate your time zone too!

This will allow us to dig in the servers logs and try to understand what is going on.

Thanks in advance !

Yann
      
cheykai11
Junior Member

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September 2013
Re:Is there any problem with quick gamess Wed, 02 October 2013 20:12
Yann wrote on Tue, 01 October 2013 12:09

Chucky_MM & Migfu4510:

Could you please do the following:

- Make sure you have a precise clock in sight. Ideally, a clock that would be synchronized on the Internet or something like this.

- Make ONE attempt at a specific time.

- Contact us at www.daysofwonder.com/contact/digital-smallworld-ipad/#questi on and give us your login name and the exact time and date of your attempt. Make sure you indicate your time zone too!

This will allow us to dig in the servers logs and try to understand what is going on.

Thanks in advance !

Yann


This is exactly what is happening to me too. I will follow your advice here and report to you the dates and times of attempts. Thanks!
      
McCusker
Junior Member

Posts: 4
Registered:
September 2013
Re:Is there any problem with quick gamess Thu, 03 October 2013 02:06
I've had the same issue. Press play, the button gets a little bit bigger indicating it was pressed but nothing else happens, bunny just keeps running for hours.
      
Yann
-= Crew =-
KS Backer - Skeleton

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October 2002
Re:Is there any problem with quick gamess Thu, 03 October 2013 10:58
FYI, we are working hard on this issue, it's tricky.

I'll keep you posted.

Yann
      
Yann
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October 2002
Re:Is there any problem with quick gamess Thu, 03 October 2013 17:01
We think we found the cause of the problem. We'll do a first cure on Friday morning (CEST time), which should resolve the immediate issue. If it works as we expect, you will be able to create Quick Play games right away.

There will be more work down the road to avoid the problem to come up again, but that's another story.

Again, thanks for your patience (and for your help to users who provided us with valuable test data).

Yann
      
player1395578
Junior Member

Posts: 2
Registered:
September 2013
Re:Is there any problem with quick gamess Thu, 03 October 2013 22:05
Nope - still not fixed.
      
Proto Persona
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May 2013
Re:Is there any problem with quick gamess Thu, 03 October 2013 22:09
player1395578 wrote on Thu, 03 October 2013 15:05

Nope - still not fixed.

As of the time of my post, it's still not friday morning CEST yet. You still have a good 10 hours of waiting, give or take a few.

[Updated on: Thu, 03 October 2013 22:11]

      
Yann
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October 2002
Re:Is there any problem with quick gamess Fri, 04 October 2013 11:01
We completed the correcting actions. Please give it a try and tell us if it works - or not.

Thanks in advance,

Yann
      
McCusker
Junior Member

Posts: 4
Registered:
September 2013
Re:Is there any problem with quick gamess Fri, 04 October 2013 11:17
Yann wrote on Fri, 04 October 2013 03:01

We completed the correcting actions. Please give it a try and tell us if it works - or not.

Thanks in advance,

Yann


I was able to connect and play my first quick draw game in awhile. Unfortunately in the second turn of a 1 vs 1 it ended with a notification to something of the effect of "Error: File not Completed" I can't remember exact wording, I stupidly just quickly pressed okay fast.

Might have just be a random error. Second game I'm currently on 4/10 and it's working well so far.

Second game ended without a problem, awesome. Thanks.

[Updated on: Fri, 04 October 2013 11:27]

      
Chucky_MM
Junior Member

Posts: 5
Registered:
September 2013
Re:Is there any problem with quick gamess Sat, 05 October 2013 11:23
mission accomplished!!!
Everything works fine now.
Connections are ok.
Thanks a lot for all your team!
Benditos seais!!!! Wink
      
draziL
Member
KS Backer - Skeleton

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Posts: 47
Registered:
July 2012
Re:Is there any problem with quick gamess Thu, 02 January 2014 12:32

Is this problem resolved ? I am unable to start any game (either join a quick game or create a game with buddies).

      
    
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