Memoir '44 D-Day Landings Memoir '44 D-Day Landings

Forums

Search
Forums » Ticket to Ride - the Digital Game - English » Problems w/ pocket TTR and game server
Show: Today's Posts 
  
AuthorTopic
player1090769
Junior Member

Posts: 8
Registered:
July 2012
Re:Problems w/ pocket TTR and game server Tue, 02 October 2012 06:33
Caboose wrote on Mon, 01 October 2012 17:27

player1080075 wrote on Sat, 22 September 2012 15:42

Multiplayer not working... per usual. You guys are incompetent. Laughing



As stated above, it is an issue on APPLE's side, not DoW. They(DoW) will go out of their way to please a customer but DoW can't make another company act faster on fixing a problem.

I am not an employee of DoW nor does DoW regularly monitor forum posts either. Even Gerald is trying to help as well, who is a DoW employee. Even with the small staff that DoW does have, you will find their customer service is beyond reproach and miles ahead of other gaming companies. Hopefully you can help him help you to isolate the issue.

Cab

I don't buy that. As stated above, there are zero problems with gamecenter and other games. Only with TtR and TtR:Europe. It just so happens that it's a gamecenter problem with the Days of Wonder games only? And after giving us a runaround for months, we were asked to go fill out a customer service form (why again? Since all the info was already here for months). They respond promptly but then asked me to do something we already established didn't fix the problem... Months ago... In this thread.

They just don't want us posting on here anymore making them look bad. It's been MONTHS. Fix the problem or refund.
      
player1090769
Junior Member

Posts: 8
Registered:
July 2012
Re:Problems w/ pocket TTR and game server Tue, 02 October 2012 06:39
Gerald wrote on Mon, 01 October 2012 04:36

Hi player1080075, player1090769

Please give us your game center nicknames so that we can try to invite you and figure out your particular issue.
If you don't feel like giving your nicknames on this public forum, please contact us via this link:
http://www.daysofwonder.com/en/contact/sublevel/?entry_id=24 8


I already did that months ago
      
player1080075
Junior Member

Posts: 16
Registered:
June 2012
Re:Problems w/ pocket TTR and game server Tue, 02 October 2012 07:09
Caboose wrote on Mon, 01 October 2012 17:27

player1080075 wrote on Sat, 22 September 2012 15:42

Multiplayer not working... per usual. You guys are incompetent. Laughing



As stated above, it is an issue on APPLE's side, not DoW. They(DoW) will go out of their way to please a customer but DoW can't make another company act faster on fixing a problem.

I am not an employee of DoW nor does DoW regularly monitor forum posts either. Even Gerald is trying to help as well, who is a DoW employee. Even with the small staff that DoW does have, you will find their customer service is beyond reproach and miles ahead of other gaming companies. Hopefully you can help him help you to isolate the issue.

Cab


Just because they say it is an Apple problem doesn't make it true. The bottom line is this is a paid app with a major flaw that showed up in JUNE, and hasn't been resolved yet. I filled out a ticket as did others in my group. What was the great solution that DoW came up with the problem? Well it involved us trying the EXACT same things that they suggested in this thread (which we had already tried prior) and to our suprise they failed once again to solve the problem. When you pay money for a product you expect it to work, and when it doesn't you try politely (at first) to find a solution to the problem in a reasonable amount of time (which is what I originally did). It was TWO weeks before I even had a response to my problem!!! That is NOT good costomer service. As stated above a simple "We're looking into it" at the time would have been satisfactory, but instead there was nothing! It wasn't until I started complaining of the lack of an answer that anyone bothered to speak up. Once again that is NOT good customer service. Now here we are in October with no resolution to the problem, and you think this is good customer service???
      
aussieb1987
Junior Member

User Pages
Posts: 1
Registered:
August 2011
Re:Problems w/ pocket TTR and game server Mon, 24 December 2012 05:38
Group of 4 still having problems.. What's going on?
      
Pages (2): [ «  <  1  2 ]     
Previous Topic:Bug in final move on ipad
Next Topic:[Urgent] After merging Days of wonder IDs I can not log in on my iPad!
Goto Forum: