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Franck
Posts: 917
Registered:
February 2003
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 Regarding the figures count
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Wed, 06 December 2006 13:28
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The number of banner bearers in each game (ie the number of banners that come already attached to a figure, placed in its own individual spot inside one of the two blisters) should match the count written on page 79 of the rulebook.
On the other hand, the number of figures with no banners attached, and the number and composition of banners with no figures attached, may vary slightly from one game set to the next. This is because despite our best effort during assembly, we simply cannot guarantee an exact count on these parts.
Please contact us for spare pieces ONLY if:
- you are missing some banner bearers (this should almost never happen, and you would see it immediately when looking at the blisters)
- or if you are missing enough figures that it makes it impossible to assemble complete units per the adventures offered in the Adventures booklet.
Also, please note that Adventure # 9 has a misprint. There should only be one goblin archer unit in the woods, in the 3rd hex from the left of the map. The goblin archer unit next to it (in the 4th hex from the left) is an error, and should be a green goblin infantry unit, not an archer unit. The Online version of this adventure will feature the correct units, and be posted along with the Adventure Online editor, as soon as it becomes available.
Thank you for your understanding.
The busy goblins at DoW
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Cinulph
Posts: 2
Registered:
November 2006
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 Re:Regarding the figures count
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Wed, 06 December 2006 23:33
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I'm in the UK - and am missing a few figures - A mounted knight, a couple of archers and a foot knight. In the games of played this has not been much of an impact as I've been able to sub in light troops to make up numbers. Where do I contact and what is the process for filling in these gaps. Fortunately all I was missing from m44 was an american turret - this one is just a bit more annoying.
Jon
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eric
Posts: 3003
Registered:
October 2002
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steve_hill
Posts: 44
Registered:
November 2006
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Re:Regarding the figures count
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Thu, 14 December 2006 15:20
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| Franck wrote on Wed, 06 December 2006 12:28 |
Also, please note that Adventure # 9 has a misprint. There should only be one goblin archer unit in the woods, in the 3rd hex from the left of the map. The goblin archer unit next to it (in the 4th hex from the left) is an error, and should be a green goblin infantry unit, not an archer unit.
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I have scanned and edited Adventure #9 to correct the misprint. Would the busy goblins at DoW object if I made the jpg of the map available e.g. on BGG?
Obviously if the adventure editor is imminent, there would be little point.
Steve.
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Mick Hopper
Posts: 1
Registered:
September 2004
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Re:Regarding the figures count
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Thu, 11 January 2007 19:32
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(I'm from Holland) I missed a figure too when I opened the box, as was the case with MM44. So I used the link that Eric of DoW recommends in this forum. One week later I received the missing pieces (from both games) by post. So thanks a lot DoW, for this great (and quick) service!
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GIBlackmomba
Posts: 7
Registered:
January 2007
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Re:Regarding the figures count
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Sat, 13 January 2007 21:53
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Battle lore Complaint sent
10 January 2007. I am still waiting for replacements, how long is the turn around as I cannot play certain adventures until my pieces arrive.
My problem is that the game only had 184 pieces of the 210 proposed to be in the box. I sat down and counted each piece and determined the exact units that can not be fielded due to the missing figures.
The missing pieces are as follows:
(4) Human Heavy Cavalry figures
(6) Human Regular Cavalry figures
(4) Hobgoblin Archer figures
( Goblin Skirmisher/Swordsman figures
(4) Hobgoblin Swordsman figures
I have read the posts on this forum and just wondered how long DoW usually takes to get miniatures out to the customer? 
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ColtsFan76
Posts: 3326
Registered:
February 2006
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Re:Regarding the figures count
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Sun, 14 January 2007 01:51
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You sent a complaint on the 10 and expect gratification on the 13th? You have to give a company at least a week to respond. I would imagine that you should see something on Monday. And if you do, that is pretty good!
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GIBlackmomba
Posts: 7
Registered:
January 2007
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Re:Regarding the figures count
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Sun, 14 January 2007 17:24
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I do not expect gratification in 3 days. I was just wondering what the average turn around time is from complaint to getting resolution.
I do not expect miracles. I used to work for Games Workshop as an outrider. It would sometimes take months to get a matter of this magnitude resolved.
I have heard great things about DoW.
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GIBlackmomba
Posts: 7
Registered:
January 2007
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Re:Regarding the figures count
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Sun, 14 January 2007 17:28
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Dear Sir,
The missing pieces in my Battlelore game are as follows:
(4) Human Heavy Cavalry figures
(6) Human Regular Cavalry figures
(4) Hobgoblin Archer figures
( Goblin Skirmisher/Swordsman figures
(4) Hobgoblin Swordsman figures
The box was also missing one cardholder piece and replacement dice are needed as the faces are already beginning to wearing off.
Does this qualify?
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Tsugo
Posts: 94
Registered:
January 2007
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Re:Regarding the figures count
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Wed, 17 January 2007 07:26
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I'm not entirely clear on the way the figures are being counted. On the back of the box it lists over 210 miniatures and then goes on to list 58 banner bearers. Are these 58 banner bearers included with the loose miniatures to equal that 210 number?
I'm assuming yes for two reasons. After counting all the loose minis plus the flag bearers, I had 217 total. Secondly, I doubt even one more additional miniature would fit in the plastic tray without bursting it.
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ArturoG
Posts: 55
Registered:
December 2006
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Re:Regarding the figures count
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Wed, 17 January 2007 11:45
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You should have enough figures to complete all the units listed for the 58 banner-bearers (12 cavalry, 45 infantry, 1 spider).
This means two more cavalry-figures of the same type for each cavalry banner-bearer; and three more foot-figures of the same type for each infantry banner-bearer. Plus the spider unit which is only one figure, of course.
This adds the 217 figures you should have.
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GIBlackmomba
Posts: 7
Registered:
January 2007
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Re:Regarding the figures count
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Wed, 17 January 2007 17:17
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Dear DoW customer support department,
I want to thank you for a timely response, your DoW customer service is awesome.
I never expected to get a response so quickly. Most game companies take a month or more.
The banners were all included when I originally purchased Battlelore. It was missing the goblins & the above previously mentioned items.
But you guys sent them to me in less than a week! Very nice!!
Now I can actually play adventure 6. I have the missing Goblin units to play it. Additionally, I can play adventure 9.
I definately will buy new expansions as they are released. 
Question: Do you guys still have any Hill Giant's available? If so, how do I get one??
Satisfied Customer
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Bigblue
Posts: 47
Registered:
January 2007
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Re:Regarding the figures count
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Sat, 27 January 2007 17:45
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I consider myself lucky. I had everything I was supposed to plus 2 extra goblins. The two extra goblin infantry pieces might have been meant for GIBlackmomba's box. Dow must have been working those Chinese goblins pretty hard filling the initial orders. 
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izernechel1
Posts: 78
Registered:
April 2005
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Re:Regarding the figures count
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Sat, 27 January 2007 18:58
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| Bigblue wrote on Sat, 27 January 2007 09:45 |
I consider myself lucky. I had everything I was supposed to plus 2 extra goblins. The two extra goblin infantry pieces might have been meant for GIBlackmomba's box. Dow must have been working those Chinese goblins pretty hard filling the initial orders.
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That's exactly how my box was. Outside of the dice (which will be corrected in the next few days) I'm completely satisfied with my purchase!
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tastic
Posts: 52
Registered:
July 2006
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Re:Regarding the figures count
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Mon, 29 January 2007 02:03
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| Franck wrote on Wed, 06 December 2006 07:28 |
The number of banner bearers in each game (ie the number of banners that come already attached to a figure, placed in its own individual spot inside one of the two blisters) should match the count written on page 79 of the rulebook.
On the other hand, the number of figures with no banners attached, and the number and composition of banners with no figures attached, may vary slightly from one game set to the next. This is because despite our best effort during assembly, we simply cannot guarantee an exact count on these parts.
The busy goblins at DoW
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Wow. I'm glad my copy had the correct parts. I think I'm going to have to hold off recommending this game until the miniature to banner bearer ratio can be mastered. There is no excuse for bad math, even if goblins are doing it. I must also direct attention towards the "inside the box" section of the Battlelore site where it states "over 210 highly detailed miniatures" and "58 banner bearers and 15 extra banners". As banners have already been separated from being labeled "highly detailed miniatures" and thus cannot be considered miniatures, I would suggest that correspondence and complaints should continue if a purchaser received anything less than 211 "highly detailed miniatures". This will make sure that the purchaser receives what he paid for, and it will help ensure the continued reputation for customer service excellency that DOW currently has. Just don't sweat it if it takes a while.
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Stormshine
Posts: 89
Registered:
December 2006
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Re:Regarding the figures count
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Mon, 29 January 2007 02:34
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I've purchased 2 boxes now, and each of them had all the expected, plus 2 extra goblins. Whee!
In the second box, though, there was one archer that was glued onto the base backwards, and another archer whose sword fell off. Easily fixed.
The only thing I find to be a trouble is the goblin archers. Of all the units, they are the only ones that seem to face backwards if you position the banner in the same place as other units.
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alphawolf
Posts: 4
Registered:
August 2004
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Re:Regarding the figures count
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Wed, 28 February 2007 19:22
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| Quote: |
I must also direct attention towards the "inside the box" section of the Battlelore site where it states "over 210 highly detailed miniatures" and "58 banner bearers and 15 extra banners". As banners have already been separated from being labeled "highly detailed miniatures" and thus cannot be considered miniatures, I would suggest that correspondence and complaints should continue if a purchaser received anything less than 211 "highly detailed miniatures". This will make sure that the purchaser receives what he paid for, and it will help ensure the continued reputation for customer service excellency that DOW currently has. Just don't sweat it if it takes a while.
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I have to disagree with your statement about the number of figures. It does not state "over 210 highly detailed miniatures and 58 banner bearers" in that way, thus making them exclusive. It does it as a list, letting you know that 58 of the miniatures are banner bearers. Trying to get more than you deserve is unfair. The banner bearers ARE miniatures.
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Roobarb
Posts: 1003
Registered:
May 2007
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Re:Regarding the figures count
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Tue, 08 May 2007 20:48
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| Stormshine wrote on Sun, 28 January 2007 20:34 |
I've purchased 2 boxes now, and each of them had all the expected, plus 2 extra goblins. Whee!
In the second box, though, there was one archer that was glued onto the base backwards, and another archer whose sword fell off. Easily fixed.
The only thing I find to be a trouble is the goblin archers. Of all the units, they are the only ones that seem to face backwards if you position the banner in the same place as other units.
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I HAD 2 EXTRA GOBLINS TOO YOU DONT SURPOSE WE GOT SOMEONES GOBLINS
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ColtsFan76
Posts: 3326
Registered:
February 2006
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Re:Regarding the figures count
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Wed, 09 May 2007 14:14
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| Roobarb wrote on Tue, 08 May 2007 13:48 |
| Stormshine wrote on Sun, 28 January 2007 20:34 |
I've purchased 2 boxes now, and each of them had all the expected, plus 2 extra goblins. Whee!
In the second box, though, there was one archer that was glued onto the base backwards, and another archer whose sword fell off. Easily fixed.
The only thing I find to be a trouble is the goblin archers. Of all the units, they are the only ones that seem to face backwards if you position the banner in the same place as other units.
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I HAD 2 EXTRA GOBLINS TOO YOU DONT SURPOSE WE GOT SOMEONES GOBLINS
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Yes, they are mine. Please PM me so I can send you my address. I would like them back as soon as possible.
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Roobarb
Posts: 1003
Registered:
May 2007
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Re:Regarding the figures count
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Wed, 09 May 2007 17:19
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| ColtsFan76 wrote on Wed, 09 May 2007 08:14 |
| Roobarb wrote on Tue, 08 May 2007 13:48 |
| Stormshine wrote on Sun, 28 January 2007 20:34 |
I've purchased 2 boxes now, and each of them had all the expected, plus 2 extra goblins. Whee!
In the second box, though, there was one archer that was glued onto the base backwards, and another archer whose sword fell off. Easily fixed.
The only thing I find to be a trouble is the goblin archers. Of all the units, they are the only ones that seem to face backwards if you position the banner in the same place as other units.
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I HAD 2 EXTRA GOBLINS TOO YOU DONT SURPOSE WE GOT SOMEONES GOBLINS
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Yes, they are mine. Please PM me so I can send you my address. I would like them back as soon as possible.
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OKAY how do i do that?
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Roobarb
Posts: 1003
Registered:
May 2007
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Re:Regarding the figures count
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Thu, 10 May 2007 15:42
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give me a shout i dont know to get to PM?  
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Stormshine
Posts: 89
Registered:
December 2006
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Re:Regarding the figures count
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Fri, 11 May 2007 06:48
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He might just be kidding...
but if not, just click on his name in any of his posts. Once his profile loads up, click the PM button to private message him.
Poor goblins...
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ColtsFan76
Posts: 3326
Registered:
February 2006
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Re:Regarding the figures count
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Fri, 11 May 2007 15:46
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| Roobarb wrote on Thu, 10 May 2007 08:42 |
give me a shout i dont know to get to PM?
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I was only kidding. 
Most everyone, especially in the US it seems, has 2 spare goblins. But if you really want to send them, I'll gladly take them! With my two extra and your two extra, I would have a complete unit!
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Roobarb
Posts: 1003
Registered:
May 2007
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Re:Regarding the figures count
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Fri, 11 May 2007 16:24
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| ColtsFan76 wrote ( [/quote |
I was only kidding.
Most everyone, especially in the US it seems, has 2 spare goblins. But if you really want to send them, I'll gladly take them! With my two extra and your two extra, I would have a complete unit!
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Roobarb
Posts: 1003
Registered:
May 2007
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Re:Regarding the figures count
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Fri, 11 May 2007 16:30
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thanks bout the pm ing .stormshine that about da truck is that youer signature? it made giggle
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Stormshine
Posts: 89
Registered:
December 2006
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Re:Regarding the figures count
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Fri, 11 May 2007 17:37
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| ColtsFan76 wrote on Fri, 11 May 2007 08:46 |
Most everyone, especially in the US it seems, has 2 spare goblins. But if you really want to send them, I'll gladly take them! With my two extra and your two extra, I would have a complete unit!
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This is the primary reason I bought a second copy of the game!
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Stormshine
Posts: 89
Registered:
December 2006
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ColtsFan76
Posts: 3326
Registered:
February 2006
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Re:Regarding the figures count
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Fri, 11 May 2007 18:58
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| Stormshine wrote on Fri, 11 May 2007 10:37 |
| ColtsFan76 wrote on Fri, 11 May 2007 08:46 |
Most everyone, especially in the US it seems, has 2 spare goblins. But if you really want to send them, I'll gladly take them! With my two extra and your two extra, I would have a complete unit!
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This is the primary reason I bought a second copy of the game!
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$35 a goblin? Good deal!
I got my second set so I could get a 2nd Hill Giant (and EE) and not have to pay so much on eBay!
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Roobarb
Posts: 1003
Registered:
May 2007
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Re:Regarding the figures count
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Fri, 11 May 2007 19:07
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E-bay spawn of satin
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Stormshine
Posts: 89
Registered:
December 2006
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Re:Regarding the figures count
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Mon, 14 May 2007 05:19
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| Roobarb wrote on Fri, 11 May 2007 12:07 |
E-bay spawn of satin
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And with a little lace, we could make some snappy goblin nightgowns
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Roobarb
Posts: 1003
Registered:
May 2007
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PETz
Posts: 7
Registered:
September 2007
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Roobarb
Posts: 1003
Registered:
May 2007
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Geeky Biker
Posts: 1
Registered:
October 2007
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Re:Regarding the figures count
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Sun, 21 October 2007 08:33
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I dont understand how having any less than the number of figures listed in the manual and box is acceptable even if you "can play all the adventures" The box says you get that many. There should be at least that number in the box. You wouldnt accept a dozen eggs with only 11 in the box, why would you accept it here?
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ColtsFan76
Posts: 3326
Registered:
February 2006
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Re:Regarding the figures count
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Sun, 21 October 2007 08:48
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Well the comparison is not quite right. No one said you were getting a dozen eggs. They said you were getting 200 breakfast items - some eggs, some sausage patties, a few pancakes. So techinically you are getting what they said. But the quantitiy of each may vary.
And while I don't like it either, it appears the US versions had a better quality control than the european versions. In my two copies, I got the exact same figure distribution - which matched the "perfect" distribution for each of my banner bearers to have a full compliment. In fact, I got 2 extra gobbos in each set so between the 2 games, I have a bonus unit!
Hard to argue with them when they gave what I had hoped for. But again, they didn't promise a specific mix.
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Roobarb
Posts: 1003
Registered:
May 2007
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Re:Regarding the figures count
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Tue, 23 October 2007 15:09
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i dont agree i think geeky biker is saying as is as mensoned above i got 2 extra goblins which is cool for me. but at the back of the players guide it tells you how many units you should get  have you heard the saying a bakers dozen the urban legend behind this saying is that in england in the olden days it was punsishable by death to give less than a dozen loafs of bread so the bakers would put an extra loaf in makeing 13 loafs which became known as a bacers dozen
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ColtsFan76
Posts: 3326
Registered:
February 2006
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Re:Regarding the figures count
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Sat, 27 October 2007 01:08
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It doesn't tell you how many units you are to get - it just tells you how many banner bearers you are to have. Big difference there.
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jamesmhebert
Posts: 13
Registered:
October 2007
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Re:Regarding the figures count
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Tue, 30 October 2007 05:30
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So (new player here)... is there a list of what you *should* have (beyond just the banner bearers) that's even "in the ballpark"?
You know, like...
40-45 Boomerang throwers
20-22 Veiled dancers
8-10 Dwarves holding beer mugs
I know I'd feel more confident if I knew the *minimums* that DOW expected to get into every box. As long as I hit the low number, I don't mind the actual count being inexact! It's just kind of unsettling being uncertain.
Given the attention to detail on every other aspect of the game and its packaging (screaming "quality, Quality, QUALITY!"), this seems to stand out.
James
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Roobarb
Posts: 1003
Registered:
May 2007
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Roobarb
Posts: 1003
Registered:
May 2007
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Re:Regarding the figures count
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Tue, 30 October 2007 20:04
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when buying any game with lots of bits and bobs always make shore you check you have everything before you chuck your ticket stub or play the game if there is anything missing then the game is not fit for purpose and any good games shop will whant to replace your game
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hope this helps 
hope this helps 
