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HydeandGeek
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Cadet

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April 2012
Account Suspension? Sun, 29 April 2012 17:07
My wife and I both purchased Ticket to Ride Online in the past several weeks.

Today, she attempted to play but couldn't. After looking at her profile on DoW, I noticed the asterisk next to her name. A quick forum search tells me the this means her account has been suspended.

The suspension was for no reason that we can fathom since she's only ever just played Ticket to Ride and doesn't use the chat features so we're sure there was no cursing, insults, or anything else that would violate DoW policy.

I've sent a message via the forms on the contact page but thought that a message here may garner a quicker response on this matter.

Either way, we only got into DoW games recently (through the Small World board game) and this little snag is already hampering our enjoyment of the wonderful games that you provide.

Thank you.
      
hdescavernes
Senior Member
Michael Wittmann

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Re:Account Suspension? Mon, 30 April 2012 03:18
Sorry to hear that Sad

Let's hope the matter is solved soon. Do stick around !
      
HydeandGeek
Junior Member
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April 2012
Re:Account Suspension? Mon, 30 April 2012 15:25
Oh... I'm sure I'll stick around. Ticket to Ride Online is a fun game and Small World is pure brilliance!

I'm just hoping that my wife's issue is a one-off error and not a common occurrence with DoW online games.
      
rasmussen81
DoW Content Provider
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Re:Account Suspension? Mon, 30 April 2012 17:54
HydeandGeek wrote on Mon, 30 April 2012 17:25

Oh... I'm sure I'll stick around. Ticket to Ride Online is a fun game and Small World is pure brilliance!

I'm just hoping that my wife's issue is a one-off error and not a common occurrence with DoW online games.


I've never heard of this happening to random users before, so I think it is just a one-off error. The crew is usually very good about fixing these kinds of things or getting to the bottom of them but I know that this is a very busy time for them. I'm sure they will try to help you as soon as they can! Cool
      
HydeandGeek
Junior Member
Cadet

Messages: 10
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April 2012
Re:Account Suspension? Wed, 02 May 2012 22:11
No word yet. It's 3 days and counting that she hasn't been able to play TTR online.

*waits patiently*
      
Caboose
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Re:Account Suspension? Thu, 03 May 2012 16:45
HydeandGeek wrote on Wed, 02 May 2012 14:11

No word yet. It's 3 days and counting that she hasn't been able to play TTR online.

*waits patiently*


Well DoW staff don't usually monitor forums. For faster service/results, you might try to use the Contact Us page (link below) :

http://www.daysofwonder.com/en/contact/

Cab
      
HydeandGeek
Junior Member
Cadet

Messages: 10
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April 2012
Re:Account Suspension? Thu, 03 May 2012 17:30
Indeed. I contacted DoW via their contact page before I ever came to the forums.

I'm new here and wasn't sure which form of contact would gain a quicker response.

Apparently neither...

*continues to wait patiently*
      
Caboose
Senior Member
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Re:Account Suspension? Thu, 03 May 2012 18:48
Usually they are pretty fast in response (via contact us). Might send another one via contact us just in case the initial one got lost.

Cab
      
HydeandGeek
Junior Member
Cadet

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April 2012
Re:Account Suspension? Mon, 07 May 2012 17:58
I've sent a second contact last week and we've not heard back from either one.
      
hdescavernes
Senior Member
Michael Wittmann

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Re:Account Suspension? Tue, 08 May 2012 00:07
Sorry about that Sad

Though I think I know why : the most part of DoW staff is on seminar ! just saw this on the shop part of this site :

"Attention: Nos équipes sont en séminaire du 27/04/2012 au 09/05/2012[...]"

seminar from april 27th to may 9th

So I'm confident your case will be attented to then !

Hang in there

[Mis à jour le: Tue, 08 May 2012 00:08]

      
Caboose
Senior Member
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Re:Account Suspension? Tue, 08 May 2012 00:19
That is probably it...of course, them writing in French has more "meaning" since most (not all) DoW are French employees.

So yeah until sometime after the 9th probably will DoW will respond (of course, after the multiple mails/messages they got, it might still be a little while after that so they can out of the mountain!!)

Cab
      
hdescavernes
Senior Member
Michael Wittmann

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Re:Account Suspension? Tue, 08 May 2012 00:33
Caboose wrote on Tue, 08 May 2012 00:19

That is probably it...of course, them writing in French has more "meaning" since most (not all) DoW are French employees.


Indeed I meant to say the info was found in the french section of the shop
      
HydeandGeek
Junior Member
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April 2012
Re:Account Suspension? Tue, 08 May 2012 04:08
hdescavernes wrote on Mon, 07 May 2012 18:07

Sorry about that Sad

Though I think I know why : the most part of DoW staff is on seminar ! just saw this on the shop part of this site :

"Attention: Nos équipes sont en séminaire du 27/04/2012 au 09/05/2012[...]"

seminar from april 27th to may 9th

So I'm confident your case will be attented to then !

Hang in there


That makes sense. And thanks! I want to get into Mission 44 but, after this little bump, I'm leary on purchasing anything new until it's sorted out.

I'm hanging in here.
      
HydeandGeek
Junior Member
Cadet

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Re:Account Suspension? Sat, 12 May 2012 15:36
It's all worked out now and we're back playing again! Thanks, DoW!
      
rasmussen81
DoW Content Provider
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Re:Account Suspension? Sat, 12 May 2012 15:40
HydeandGeek wrote on Sat, 12 May 2012 17:36

It's all worked out now and we're back playing again! Thanks, DoW!


Wonderful!! Enjoy the game and give Memoir '44 a try, either online or the tabletop version. It's my favorite game and never gets old. Smile

Have fun! Cool
      
hdescavernes
Senior Member
Michael Wittmann

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Re:Account Suspension? Sat, 12 May 2012 20:10
Great !
      
eldonion
Senior Member
Démineur

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Re:Account Suspension? Sun, 13 May 2012 21:19
pleased to hear that they were able to solve your problem
      
HydeandGeek
Junior Member
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Re:Account Suspension? Mon, 14 May 2012 12:40
rasmussen81 wrote on Sat, 12 May 2012 09:40

...give Memoir '44 a try, either online or the tabletop version. It's my favorite game and never gets old. Smile

Have fun! Cool


I tried Memoir 44 Online once but I need to find time to sit down and actually read the rules because I had no idea what I was doing.

Smile
      
Phread
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Flegme Britannique

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Re:Account Suspension? Mon, 14 May 2012 13:25
Did you watch the tutorials?
Try playing solo?
      
rasmussen81
DoW Content Provider
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Re:Account Suspension? Mon, 14 May 2012 16:47
HydeandGeek wrote on Mon, 14 May 2012 14:40

rasmussen81 wrote on Sat, 12 May 2012 09:40

...give Memoir '44 a try, either online or the tabletop version. It's my favorite game and never gets old. Smile

Have fun! Cool


I tried Memoir 44 Online once but I need to find time to sit down and actually read the rules because I had no idea what I was doing.

Smile



I hope you're able to find the time because it's my favorite board game, and the online version is a perfect rendition of it. If you like strategy games at all, it's a great one!!

I'm sure you saw the rules online, but if not here's a link: http://www.daysofwonder.com/memoir44/en/content/rules/

You're right, though, about it being hard to play if you don't know anything about the system. I'm sure it would help to watch the tutorial like Phread said, and it should give you a good idea of how the game works.

I hope we'll see you on the battle field! Cool
      
chopas
Junior Member

Messages: 1
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May 2008
Re:Account Suspension? Wed, 23 May 2012 18:38
Hi.When i made my account i uses a code from the board game..why i cant play anymore...you left me only 3 games....

TT27-4329-1254-9218
This is my code...i've played about 200 USA games and now i cant...

[Mis à jour le: Wed, 23 May 2012 18:45]

      
Caboose
Senior Member
First Lieutenant

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Re:Account Suspension? Thu, 24 May 2012 17:39
chopas wrote on Wed, 23 May 2012 10:38

Hi.When i made my account i uses a code from the board game..why i cant play anymore...you left me only 3 games....

TT27-4329-1254-9218
This is my code...i've played about 200 USA games and now i cant...


Chopas, first you replied to a thread that had nothing to do with your issue and thus might get lost in the shuffle.

In regards to codes, they no longer allow you to get "free" access to the games any more. That model was changed I believe in 2009 and thus there might be some games out there with codes. It does let you play for a free a few games before you do have to pay.

Cab
      
    
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