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player1080075
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June 2012
Problems w/ pocket TTR and game server Tue, 19 June 2012 22:44
My friends and I cannot start a new game with each other. Each of us has tried to start the game, have restarted our phones, and have reinstalled the app. We keep getting an error message about an error communicating with the server. Each of us can, however play against random opponents. This has been going on over a week now.
      
kryssie79
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June 2012
Re:Problems w/ pocket TTR and game server Wed, 20 June 2012 17:40
I'm having the same problem. All 5 of us are registered on Game Center but whenever I try to create a 5 player game it says "Unable to create match. Please try again later". After that I get "Game Center Error. An error occurred: The requested operation could not be completed due to an error communicating with the server."
This has been happening all week Sad
      
player1080075
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Re:Problems w/ pocket TTR and game server Sat, 23 June 2012 18:07
Please help.
      
player1080075
Junior Member

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Re:Problems w/ pocket TTR and game server Mon, 02 July 2012 16:37
Bump
      
player1090769
Junior Member

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July 2012
Re:Problems w/ pocket TTR and game server Mon, 02 July 2012 23:32
Same thing with my family. Haven't been able to start a new game in a month. Also, just like previously stated, we can play against random opponents. So frustrating. Want my money back if this isn't fixed soon
      
player1080075
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Re:Problems w/ pocket TTR and game server Sat, 07 July 2012 18:30
Seriously, is it too much to ask for a reply to this post? A simple we know there's a problem and we're working on it is all I'm looking for. It's been over two weeks since this thread started and three weeks since I posted there was a problem in another thread! I am trying to be patient, but come on...
      
player1094480
Junior Member

Messages: 5
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July 2012
Re:Problems w/ pocket TTR and game server Mon, 09 July 2012 08:42
I have the same issue. I cannot invite a friend and create a new game. I can create a game with randomly selected players. I am having this issue on an iPhone 4.

My friend has an iPhone 4S and does not have the same issue.

My friend has an iPhone 3GS and does not have the same issue.

I have a new iPad 3 and it also does not have the same issue.

Only the iPhone 4. When I press the "Invite Friend" button in GameCenter in TTR app, the screen does nothing when it should slide over to my friends list.

I hope this helps.

iPhone 4 OS = 5.0 (9A334)

iPhone 4S OS = 5.0.1 (9A405)

iPhone 3GS OS = 5.0 (9A334)
      
Gerald
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Re:Problems w/ pocket TTR and game server Mon, 09 July 2012 10:19
Hi everyone,

We are trying to understand the reasons of that issue but unfortunately, our asynchronous multiplayer system entirely relies on the turn-based system provided by Apple and it's hard to figure out what's happening in their servers.

Could you please try the following procedure to help us find out the problem:
1. Go to Game Center app
2. Sign out
3. Create a new Game Center account
4. Send a friend invitation to your friend
5. Wait for your friend to accept the invitation.
6. Run Ticket to Ride Pocket
7. Log in with your new game center ID.
7. Create a multi game, and invite your friend.

If it still does not work, ask your friend to follow the steps 1 yo 5 in order to later create a game with 2 new game center IDs.

For those of you that used to play a 5 player game, please try also the procedure by limiting your games to 2 players, just for testing.

[Mis à jour le: Mon, 09 July 2012 10:26]

      
player1094480
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Re:Problems w/ pocket TTR and game server Mon, 09 July 2012 11:18
I was able to sign out and create a new Game Center account. I added my friend to my friend list.

However when I went to create a new game and invite them to that game the same old problem was still there.

I cannot access the friend list from the create a game Game Center page from within the TTR Pocket app. The button to "Invite Friend" can be pushed and you can see the color change like the button is being pressed. But nothing happens. The screen doesn't wipe over to the friend list. It just stays on the create a game page. I can add 4 random "Auto-Match" slots to the new game, and I can also start that same game. "Invite Friend" is the only feature not working on the iPhone 4.

Also from my original Game Center account it is worth noting that I can access the "Invite Friend" list from my iPad 3, iPhone 4S, and iPhone 3GS. I can also do the same with the new account I just made.

I believe I've isolated the problem to something with just the iPhone 4.

[Mis à jour le: Mon, 09 July 2012 11:23]

      
Gerald
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Re:Problems w/ pocket TTR and game server Mon, 09 July 2012 13:04
Hi player1094480,

Did you try to uninstall the app and re-install it from scratch?
      
player1094480
Junior Member

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Re:Problems w/ pocket TTR and game server Mon, 09 July 2012 13:27
Yes I completely uninstalled and reinstalled TTR Pocket. The issue was not resolved.
      
Gerald
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Re:Problems w/ pocket TTR and game server Mon, 09 July 2012 13:58
1. Go to your iPhone 4's settings
2. Go to section Restrictions

=> Make sure multiplayer gaming and add friends options are allowed in the game center (bottom of the page)
      
player1094480
Junior Member

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July 2012
Re:Problems w/ pocket TTR and game server Mon, 09 July 2012 15:32
Yes I tried to "Invite Friend" after first turning the Multiplayer Games option "off" then "on."

When off I cannot create a new game because the plus sign in the top right corner disappears.

When the Multiplayer Games option is on the plus sign comes back.

The "Invite Friend" button still does not work.
      
Gerald
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Re:Problems w/ pocket TTR and game server Mon, 09 July 2012 15:42
Update iOS with the latest version on your iPhone 4 and try again.
I noticed your 3GS is also in 5.0 and it works fine, but who knows, the firmware is different from one model to another one.

If you launch the standalone game center app, do you see your friend in the friend list ?

[Mis à jour le: Mon, 09 July 2012 15:43]

      
player1094480
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Re:Problems w/ pocket TTR and game server Mon, 09 July 2012 16:07
I am in the process of updating my iPhone 4 to the latest iOS, but this might take some time.

Yes I can see my friend in the friend list in the stand alone Game Center app.

I'd be interested to know what Firmware the other people in this thread are running on their iPhone 4 units.

But now that I went back and looked at the nature of their issues, it doesn't look like we are experiencing the same behavior. I am not getting any error messages.

[Mis à jour le: Mon, 09 July 2012 16:10]

      
player1090769
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July 2012
Re:Problems w/ pocket TTR and game server Tue, 10 July 2012 00:21
I've tried everything suggested in this thread. Still have same problem on both my iPhone 4 and my iPad 3. Both are completely up to date.
      
player1080075
Junior Member

Messages: 16
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Re:Problems w/ pocket TTR and game server Thu, 12 July 2012 21:50
Tried everything. Still not able to start an online game w/ friends...
      
Maizrim
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July 2011
Re:Problems w/ pocket TTR and game server Wed, 18 July 2012 00:07
I wanted to add our concern to the list as well. A circle of about 6 friends and myself are unable to start new multiplayer games. I have tried uninstalling/installing and still nothing.

We currently have two games going (and are about to come to an end) and have tried all combinations of creating new games. (2-5 players, etc)

I am using an iPhone 4S.
      
player1080075
Junior Member

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Re:Problems w/ pocket TTR and game server Mon, 23 July 2012 02:38
Still not working.
      
Maizrim
Junior Member

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July 2011
Re:Problems w/ pocket TTR and game server Mon, 23 July 2012 04:42
player1080075 wrote on Sun, 22 July 2012 20:38

Still not working.


We tried again this weekend (it's affecting about 8 of us) and still no new games.

I was able to join a random game like someone mentioned earlier, but no luck creating a new game with friends. I also noticed that some of the app's reviewers are stating that they are having the same problem too. (so more widespread than originally thought?)

(iPhone 4S fully up to date and uninstalled/reinstalled TTR Pocket with no luck)

EDIT: Here are the two errors I get after creating the game and pressing "Play Now". It has been like this for three weeks.

http://img.photobucket.com/albums/v619/maizrim/pic1.png

http://img.photobucket.com/albums/v619/maizrim/pic2.png

[Mis à jour le: Mon, 23 July 2012 04:50]

      
Gerald
-= Crew =-
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Re:Problems w/ pocket TTR and game server Mon, 23 July 2012 10:22
Hi Maizrim,

Thank you a lot for your screenshots.
We will add them to the bug report we sent to Apple, hoping it will help them fix that bug.
      
eric
-= Crew =-
Entraînement au combat niveau avancé

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Re:Problems w/ pocket TTR and game server Wed, 25 July 2012 17:38
Just to be clear:

- we are aware of these bugs
- they unfortunately occur in code that is not ours, but Apple's, so we have no direct control over when a fix might be forthcoming.

This being said:

- We filed a bug report with Apple, which they still investigating.
- Customers experiencing this problem can contact us via this page http://www.daysofwonder.com/en/contact/sublevel/?entry_id=24 8. Please provide us with your game center ID and nickname (but not password, of course!). We will forward this information to Apple to help them track the corrupted data on their servers.

We will keep you updated. In the meantime, please accept our apologies for these issues outside of our control.
      
Gerald
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Re:Problems w/ pocket TTR and game server Thu, 26 July 2012 17:51
Hi everyone,

We are still working closely with Apple to find out the bug.

Anyone having such issue can try this:



Please verify that your game center account does not have multiplayer and game invites disabled.

1. Launch Game Center
2. Tap on the "Me" tab
3. Select the Account ribbon
4. View account
5. Enter password if necessary
6. Verify that Game Invites is switched ON

Then, make sure that multiplayer restrictions (parental controls) are not enabled:

1. Launch Settings
2. Select General
3. Select Restrictions
4. Verify that Multiplayer Games is ON (bottom of list in Game Center section)
(If this is turned off on any device that has this account it can prevent multiplayer gaming.)
      
player1080075
Junior Member

Messages: 16
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June 2012
Re:Problems w/ pocket TTR and game server Fri, 27 July 2012 03:11
Having the same problems with the new Europe game. I've tried all the above suggestions...
      
player1080075
Junior Member

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June 2012
Re:Problems w/ pocket TTR and game server Fri, 27 July 2012 03:15
Actually other members of our group can invite some of us to play the Europe game, but half of us still can't. Still no progress from anyone on pocket ttr. Also none of us are having any problems on any of our other game center games.
      
Gerald
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Re:Problems w/ pocket TTR and game server Fri, 27 July 2012 10:00
Hi player1080075,

Are other games you refer to using turn based game center system?
      
player1080075
Junior Member

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Re:Problems w/ pocket TTR and game server Fri, 27 July 2012 13:19
Yes
      
Gerald
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Re:Problems w/ pocket TTR and game server Tue, 31 July 2012 10:46
Hi player1080075,

Could you please give us the names of these apps?
      
player1090769
Junior Member

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Re:Problems w/ pocket TTR and game server Tue, 31 July 2012 21:10
Same thing with me. The error occurs during the game center portion, so I understand how it's their problem. But at the same time, I only have this problem with the two tickets for ride games. The other turn based (asynchronous) games we play, that use the same system as TtR (completely handled by gamecenter's system), we are having zero problems with.

Not sure if this helps, but we didn't have the problem until we bought the in app purchases in TtR pocket. When we tried to play multi immediately after that, is when we got the problem. Now we can't play any TtR game, unless it's random invites. Not happy at all. Want money back. Especially with the Europe game since it never worked right.
      
player1080075
Junior Member

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Re:Problems w/ pocket TTR and game server Tue, 31 July 2012 22:21
Worms 2 is the current game I'm using thru game center that uses the same turn based system and I'm having no problems with it.
      
player1090769
Junior Member

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Re:Problems w/ pocket TTR and game server Sat, 04 August 2012 08:48
We use Le Havre and the newly updated Peurto Rico. No problems with gamecenter with either of those
      
Gerald
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Re:Problems w/ pocket TTR and game server Mon, 06 August 2012 17:57
Hi all,

For those who still experience the issue, we would like to know the number of games you have open in parallel.

To check it, please click on Play in the multi panel and scroll down in the game center Panel: you should see the list of pending games.

      
player1080075
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Re:Problems w/ pocket TTR and game server Mon, 06 August 2012 19:41
Gerald wrote on Mon, 06 August 2012 11:57

Hi all,

For those who still experience the issue, we would like to know the number of games you have open in parallel.

To check it, please click on Play in the multi panel and scroll down in the game center Panel: you should see the list of pending games.




There aren't any games pending. We can't get that far. It allowed us to finish all the games we were currently playing when the problem started, so once those were done there weren't any more current games or games pending.

Like someone posted above, we too bought the expansion maps, but the problem started immediately after that purchase. Not sure if it is a coincidence or if it might be part of the problem.
      
Gerald
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Re:Problems w/ pocket TTR and game server Tue, 07 August 2012 12:12
Hi,

Please anyone still experiencing problem with creating games (Error Message "Unable to create Match...) can contact our support team here:
http://www.daysofwonder.com/en/contact/sublevel/?entry_id=24 8

We will then be able to investigate for any particular case.
      
Gerald
-= Crew =-
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Re:Problems w/ pocket TTR and game server Wed, 08 August 2012 12:44
player1090769 wrote on Sat, 04 August 2012 08:48

We use Le Havre and the newly updated Peurto Rico. No problems with gamecenter with either of those


Hi player1090769,
Could you please contact us to perform some specific tests with your account?

Here is the link to contact us:
http://www.daysofwonder.com/en/contact/sublevel/?entry_id=24 8
      
player1090769
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Re:Problems w/ pocket TTR and game server Fri, 24 August 2012 18:50
Gerald wrote on Wed, 08 August 2012 06:44

player1090769 wrote on Sat, 04 August 2012 08:48

We use Le Havre and the newly updated Peurto Rico. No problems with gamecenter with either of those


Hi player1090769,
Could you please contact us to perform some specific tests with your account?

Here is the link to contact us:
http://www.daysofwonder.com/en/contact/sublevel/?entry_id=24 8



I don't mean to sound rude, but I shouldn't have to do that. I am very busy and don't have time. As this thread has shown, this isn't an isolated incident and you've had months now to fix it. I spent a LOT of money on TtR and all the IAP's, I shouldn't have to help you all troubleshoot it. It has been MONTHS and I still can't create games.

I DID contact you all via that link. And the response I got was asking me to try something that we already established didn't fix the problem in THIS thread. I don't have time for that. The reason I played TtR was because of async play and I am extremely busy.

I don't have the time or the patience to troubleshoot things we already established didn't work a month ago. Completely ridiculous. I am not wasting anymore time. PLEASE FIX THIS OR GIVE ME MY MONEY BACK
      
player1080075
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Re:Problems w/ pocket TTR and game server Sat, 22 September 2012 23:42
Multiplayer not working... per usual. You guys are incompetent. Laughing
      
player1090769
Junior Member

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Re:Problems w/ pocket TTR and game server Mon, 01 October 2012 05:57
STILL not working. STILL waiting for my refund. I'm going to start spamming all days of wonder message boards SCREAMING about this. Completely ridiculous.
      
Gerald
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Re:Problems w/ pocket TTR and game server Mon, 01 October 2012 10:36
Hi player1080075, player1090769

Please give us your game center nicknames so that we can try to invite you and figure out your particular issue.
If you don't feel like giving your nicknames on this public forum, please contact us via this link:
http://www.daysofwonder.com/en/contact/sublevel/?entry_id=24 8
      
Caboose
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Re:Problems w/ pocket TTR and game server Mon, 01 October 2012 23:27
player1080075 wrote on Sat, 22 September 2012 15:42

Multiplayer not working... per usual. You guys are incompetent. Laughing



As stated above, it is an issue on APPLE's side, not DoW. They(DoW) will go out of their way to please a customer but DoW can't make another company act faster on fixing a problem.

I am not an employee of DoW nor does DoW regularly monitor forum posts either. Even Gerald is trying to help as well, who is a DoW employee. Even with the small staff that DoW does have, you will find their customer service is beyond reproach and miles ahead of other gaming companies. Hopefully you can help him help you to isolate the issue.

Cab
      
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