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Effervescence
Junior Member

Messages: 1
Enregistré(e) en :
June 2008
Re:Experiencing java or connection issue to our server? Tue, 16 September 2008 06:10
Adding Chrome killed Ticket to Ride for me, too. I'm going to go try uninstalling the new Java. Thanks for the tip: hope it works!
      
kezzle
Junior Member

Messages: 1
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October 2008
  Re:Experiencing java or connection issue to our server? Wed, 22 October 2008 14:23
I've not been able to get into ticket for ride for a couple of days now. At first I was getting java error messages and couldn't get into any games. A quick web search found me a solution and I can now get into all other games but when I click to play ticket to ride I get the Java connection message briefly (1 second max) then just a white screen of death and the window telling me "Done".

I've tried downloading the version recommended here and am in same situation.

Anyone know what the problem is and how to fix?

Help!
      
Brice
-= Crew =-
Commandant

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Re:Experiencing java or connection issue to our server? Thu, 23 October 2008 17:22
kezzle wrote on Wed, 22 October 2008 14:23

I've not been able to get into ticket for ride for a couple of days now. At first I was getting java error messages and couldn't get into any games. A quick web search found me a solution and I can now get into all other games but when I click to play ticket to ride I get the Java connection message briefly (1 second max) then just a white screen of death and the window telling me "Done".

I've tried downloading the version recommended here and am in same situation.

Anyone know what the problem is and how to fix?

Help!

Please contact me at:
http://www.daysofwonder.com/en/contact/sublevel/?entry_id=53

I'll try to assist you.
      
stemayf
Senior Member

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May 2006
Re:Experiencing java or connection issue to our server? Sun, 26 October 2008 15:30
Hi Brice,

TTR not working with java 1.6.0.10.

Just installed - not working. Loading screen hangs. White screen. No loading bar.
Uninstalled back to 1.6.0.7 - working ok.

Thought you should know,
stemayf

[Mis à jour le: Sun, 26 October 2008 15:30]

      
Brice
-= Crew =-
Commandant

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Re:Experiencing java or connection issue to our server? Wed, 29 October 2008 17:42
GB-stemayf wrote on Sun, 26 October 2008 15:30

Hi Brice,

TTR not working with java 1.6.0.10.

Just installed - not working. Loading screen hangs. White screen. No loading bar.
Uninstalled back to 1.6.0.7 - working ok.

Thought you should know,
stemayf


You bet I know Sad
I filed a bug on Sun bug parade a month ago about this issue.
I'm still mad at them, they released .10 without taking care of the issue (which will be fixed in .11).
I'm forced to have a workaround on our side. It will be available tomorrow.
More info:
http://www.daysofwonder.com/en/contact/sublevel/?entry_id=20 5
      
leons1701
Junior Member
Cadet

Messages: 1
Enregistré(e) en :
November 2006
Re:Experiencing java or connection issue to our server? Sun, 23 November 2008 07:07
Utter confusion here. When I attempt to play TTR, I get an error message stating that I don't have java. What's odd is that I can get into any lobby except TTR and have no problems with any other site.

[Mis à jour le: Sun, 23 November 2008 07:09]

      
Sprite
Junior Member

Messages: 3
Enregistré(e) en :
December 2007
Re:Experiencing java or connection issue to our server? Sun, 23 November 2008 07:40
I never had a problem until today.

Using a Mac. Tried Firefox and Safari and get same result.
I can get into other games, but not TTR.
The "Testing Java and Server Connection" page very slowly loads, then I am told that I need to load Java. I am current with Java and have found no way for a mac to get an earlier Java version.

Sad Sad
      
Monika
Member

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November 2004
Re:Experiencing java or connection issue to our server? Sun, 23 November 2008 10:04
I have exact same problems as leon and sprite. Anyone know anything ?????

M
      
Nemo_
Senior Member

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Messages: 561
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December 2006
Re:Experiencing java or connection issue to our server? Sun, 23 November 2008 10:13
I think its quite clear, that TTR has problems.
GOF works, so as other java-games.
Hopefully Brice is updating some things.
      
Monika
Member

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Messages: 61
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November 2004
Re:Experiencing java or connection issue to our server? Sun, 23 November 2008 10:18
Ok all, just found out from Monstar (who is in States) can get on with no problem. Does that mean the problem is it limited to Europe ?

m
      
Olle Boll
Senior Member
Vainqueur Nation Cup AdR 2012

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Messages: 235
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June 2006
Re:Experiencing java or connection issue to our server? Sun, 23 November 2008 10:47
Hi.
I think there are quite a few who has problems. Never seen so few waiting ( 5 ). Must be a major problem for most players

OB1
      
Nemo_
Senior Member

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Re:Experiencing java or connection issue to our server? Sun, 23 November 2008 10:59
Im not sure about numbers, those have been same whole morning.
There have been about same numbers all the time 5-7 players in lobby and 32-35 games...
      
deep_blue
Senior Member
Vainqueur de la 8° World League AdR

Messages: 262
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May 2005
Re:Experiencing java or connection issue to our server? Sun, 23 November 2008 12:26
You can join the TTR-Lobby with the PC-Game!
      
tprail
Member

Messages: 78
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December 2004
Re:Experiencing java or connection issue to our server? Sun, 23 November 2008 14:29
FYI, this problem started around 12:30am EST (6:30am CET) Sunday. I got image not found errors with a popup to clear the browser/java cache. After that, I get a java not found error and, if I continue, the following applet errors:

java.lang.ClassNotFoundException: redir.class
Caused by: java.io.IOException: open HTTP connection failed

load: class TTApplet.class not found.
java.lang.ClassNotFoundException: TTApplet.class
Caused by: java.io.IOException: open HTTP connection failed
      
Caboose
Senior Member
First Lieutenant

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Re:Experiencing java or connection issue to our server? Sun, 23 November 2008 16:39
You might want to contact customer support and let them know about the problem. That way Brice is usually contacted. Sure he does read the boards and all but contacting customer support will get the problem to him faster.

Cab
      
Brobie
Junior Member

Messages: 1
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November 2008
Re:Experiencing java or connection issue to our server? Sun, 23 November 2008 16:44
Same problem here Sad I want to play!
      
sesh
Junior Member

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September 2008
Re:Experiencing java or connection issue to our server? Sun, 23 November 2008 16:58
And same problem here... Sad
      
Vippeeloo
Junior Member

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Re:Experiencing java or connection issue to our server? Sun, 23 November 2008 19:40
I have waited this hole day that TTR would work, but may be tomorrow.
      
pote
Junior Member

Messages: 1
Enregistré(e) en :
October 2008
Re:Experiencing java or connection issue to our server? Sun, 23 November 2008 21:38
TTR hasnt been working since I upgraded my Java runtime engine to 1.6.0_07 Sad
Their Java check must be coded badly since it cant handle upgrades to the engine...
      
MrOrdinary
Junior Member

Messages: 2
Enregistré(e) en :
November 2008
Re:Experiencing java or connection issue to our server? Sun, 23 November 2008 21:53
I am also experiencing problems with TTR, cannot enter the
lobby to play or observe. All other games function normally.

When I click "play" for TTR, I see the initial "testing the
connection" window but at the bottom of the browser there is
a message "applet redir not inited".

The java console has this information:

Java Plug-in 1.6.0_02
Using JRE version 1.6.0_02 Java HotSpot(TM) Client VM

load: class redir.class not found.
java.lang.ClassNotFoundException: redir.class
at sun.applet.AppletClassLoader.findClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at sun.applet.AppletClassLoader.loadClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at sun.applet.AppletClassLoader.loadCode(Unknown Source)
at sun.applet.AppletPanel.createApplet(Unknown Source)
at sun.plugin.AppletViewer.createApplet(Unknown Source)
at sun.applet.AppletPanel.runLoader(Unknown Source)
at sun.applet.AppletPanel.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: java.io.IOException: open HTTP connection failed.
at sun.applet.AppletClassLoader.getBytes(Unknown Source)
at sun.applet.AppletClassLoader.access$100(Unknown Source)
at sun.applet.AppletClassLoader$1.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
... 10 more

Additionally, manual entry of a URL for one of the working
applications provides a download box:
http://games.queens-necklace.com/applet/redir.jar

While trying the same thing for TTR errors out with an HTTP
403 error:
http://games.ticket2ridegame.com/applet/redir.jar

This appears to be the root of the problem - a missing file
in the ticket2ride server's applet directory. It will impact
every client connecting with the same java method.

Hope it gets fixed soon.

      
Nemo_
Senior Member

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Re:Experiencing java or connection issue to our server? Sun, 23 November 2008 23:02
A user called PenguinPower could play today normally with Java 1.6.0_06-bo2.

[Mis à jour le: Sun, 23 November 2008 23:05]

      
Caboose
Senior Member
First Lieutenant

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Re:Experiencing java or connection issue to our server? Sun, 23 November 2008 23:21
Hello - does anyone read these posts?? I said the BEST way to get this fixed is contact customer support. Posting HERE in the forums will not get the issue resolved.

Thanks
Cab
      
tprail
Member

Messages: 78
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December 2004
Re:Experiencing java or connection issue to our server? Mon, 24 November 2008 00:21
Caboose - FYI, I filed a support request around noon today. It appears that, in addition to not reading the forums, DOW must not look at the support requests on the weekend.

      
LaFonda
Junior Member

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June 2008
  Re:Experiencing java or connection issue to our server? Mon, 24 November 2008 01:48
This is terrible. Like taking drugs or alcohol from an addict with no method of relief!!! I'm having serious withdrawls! Crying or Very Sad

      
MrOrdinary
Junior Member

Messages: 2
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November 2008
Re:Experiencing java or connection issue to our server? Mon, 24 November 2008 02:56
Caboose wrote on Sun, 23 November 2008 17:21

Hello - does anyone read these posts?? I said the BEST way to get this fixed is contact customer support. Posting HERE in the forums will not get the issue resolved.

Thanks
Cab


I contacted customer support with the same observations I posted earlier, and recieved an automated response with a ticket number and the following content:

"This is an automatic response showing that your message was received and that it will be answered as quickly as possible.
Our response delay may vary significantly depending on the number and urgency of messages. For Customer Service and Technical support, we generally answer within 1 to 3 working days. We always try to answer as fast as possible, within the limits of working hours of course (Monday to Friday, 9:00 AM to 5:00 PM French/German time). Thank you for your understanding."

I decided to post here as a way of informing other users of the possible cause of the issue, and of my opinion that it will have to be fixed on the server side, rather than a generic problem with clients or with client versions of java.

Feel free to ignore the information if you so choose - but assuming I didn't follow their suggested process is unwarranted.

      
shrinkingmary
Junior Member

Messages: 5
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October 2008
  Re:Experiencing java or connection issue to our server? Mon, 24 November 2008 04:50
I'm glad to know I'm not the only one! I e-mailed customer support today around 13:00 EST. Still no reply.

Amazing that one minute I was playing and a few minutes later I'm not and I didn't change a thing with my 'puter.
      
Brice
-= Crew =-
Commandant

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Re:Experiencing java or connection issue to our server? Mon, 24 November 2008 08:18
leons1701 wrote on Sun, 23 November 2008 07:07

Utter confusion here. When I attempt to play TTR, I get an error message stating that I don't have java. What's odd is that I can get into any lobby except TTR and have no problems with any other site.

Sorry for the inconvenience, the download server got mad this week-end and didn't want to serve the Ticket to Ride applet.

I fixed the issue this morning, I do apologize for the inconvenience.

Good games.
      
Sprite
Junior Member

Messages: 3
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December 2007
Re:Experiencing java or connection issue to our server? Mon, 24 November 2008 16:02
Thanks, Brice

BUT I still have the same problem. Exactly the same result.
      
Brice
-= Crew =-
Commandant

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Re:Experiencing java or connection issue to our server? Mon, 24 November 2008 19:13
Sprite wrote on Mon, 24 November 2008 16:02

Thanks, Brice

BUT I still have the same problem. Exactly the same result.

Please contact us with all the details by using the following link if you've not done it already:
http://www.daysofwonder.com/en/contact/sublevel/?entry_id=56
      
MAV76
Junior Member

Messages: 2
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July 2007
Re:Experiencing java or connection issue to our server? Tue, 07 April 2009 21:02
I switched into the new system today, and I'm able to see the changes to the 'My Account' screen. When I try to play Ticket to Ride, it tells me I don't have the current Java needed. I've checked this on two different Macs, on running OSX 10.4 and one with 10.5. Both have all current Software updates (including latest Java). Neither one of them is able to connect to the online game.

When I go to java.com the only instructions it has for Macs is to run Software Update. Am I the only Mac user with this problem? Can you provide me with instructions as to how to get the game working again? Is there a way to revert to my old time code account in order to play for now?
      
Brice
-= Crew =-
Commandant

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Re:Experiencing java or connection issue to our server? Tue, 07 April 2009 21:04
MAV76 wrote on Tue, 07 April 2009 21:02

I switched into the new system today, and I'm able to see the changes to the 'My Account' screen. When I try to play Ticket to Ride, it tells me I don't have the current Java needed. I've checked this on two different Macs, on running OSX 10.4 and one with 10.5. Both have all current Software updates (including latest Java). Neither one of them is able to connect to the online game.

When I go to java.com the only instructions it has for Macs is to run Software Update. Am I the only Mac user with this problem? Can you provide me with instructions as to how to get the game working again? Is there a way to revert to my old time code account in order to play for now?


Make sure to activate Java 1.5 in your Java Preferences on your mac (it is in /Applications/Utilitiles/Java/Java Preferences).
      
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