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Memoir '44 Online Beta FAQ Thu, 18 November 2010 15:00
What is the Open Beta for Memoir '44 Online?
The Open Beta for Memoir '44 Online is a unique opportunity for a limited number of Days of Wonder customers to gain early access to a preliminary, pre-release copy of the Memoir '44 Online game.
This ambitious project, in development for the past 3+ years, has finally reached the point where the software is stable enough for us to put it in the hands of a larger group of users and collect feedback to help make sure the final release lives up to expectations.
While the key features have been set in stone a long time ago (so don't expect any dramatic changes going forward), this is an opportunity for us to polish the software and iron out any remaining bugs prior to the game's official release.
Of course, Beta software also means buggy, unstable, and potentially frustrating. So be forewarned! The flip side, of course, is that any bug you encounter will help save fellow players' frustrations down the road, and that you'll get to be one of the happy few to fight it out on the front lines in the early days and be able to say "I was there!"

If you feel like you have what it takes, and are willing and ready to stomach the duress that comes from fighting on the front lines, then here's your chance to enroll!


When will you release version 1.0?
The honest answer is we don't know. We'll ship 1.0 once it's ready. Of course, a lot will depend on the feedback we receive from you, the inevitable fine tuning that will ensue, how smoothly scalability testing goes, etc.


At what rate can we expect new releases during the Open Beta?
On average, we will strive to release a new version every two weeks. If a high-traffic issue (i.e. a major bug or true show stopper) comes up, we will do our best to release a hot-fix faster. At other times, depending on the amount of work needed for a new version, and around holidays, a version might be delayed a bit.
If you choose to enroll in the Open Beta, you will receive an automatic e-mail every time a new version is released. Simply launch the software, log in, and you will be offered to download and install the new version. Make sure you do so.


What is planned in the coming versions?
Read the announcements in this forum to stay tuned.


I am not interested in participating to the Open Beta, but would love to play with the final game. How can I make sure that I will receive notice when version 1.0 ships?
Simply make sure that you have a Days of Wonder Online account (go to the sign-up page if you don't have one - it's free) and that the option "Receive Days of Wonder special announcements and news by e-mail" is checked in your Profile.


Will I lose my Officer Rank, etc... when you switch to 1.0?
No. Your Rank, Officer Career, Gold Ingots, Achievements, Battles history, Honor rating and all other account parameters will be kept intact and carry over. We will strive to transfer all your account data during each technical migration that happens in the course of the development. Unless an unexpected, intractable technical issue comes up, you will not lose anything.


Will my participation in this Open Beta give me something special (rewards, privileged access, etc...)?
Nothing has been set in stone yet, but you should assume that this Open Beta is a perfect case of "The Journey is the Reward." If you are not sure you ready to step in yet, then you might consider waiting a bit to see what the veterans have to report from the front.


Are there a limited number of slots for this Open Beta program?
While it is our intent to keep this Open Beta available for all to enroll in, technical limitations might force us to temporarily curtail or limit enrollment, or proceed in waves. The Download page will reflect the current status of the program at all times.


Are there any risks in using Beta software?
Beta software is unfinished work, and therefore unstable. If you choose to enroll, you will likely experience game interruptions, crashes, errors, etc. You will also likely lose some battles solely as a result of bugs or implementation errors. You may also lose time trying to play on-line games unsuccessfully. For all we know, you might even completely crash your computer, lose all your hard-drive data and be forced to reinstall everything! Though we will do our best to prevent such tragic events, it can happen. So please make sure you back-up your valuable documents before installing the software!

While we do not want to scare anyone off, if you are not willing to run such risks, please do not enroll! Waiting for version 1.0 will be safer (although no guarantee either; this remains software, after all).


Gold Ingots? What are these?
Memoir '44 Online uses a pay-to-play model, based on a virtual currency known as "Gold Ingots". When you choose to enroll in the Open Beta, you will automatically receive a one-time pay of 100 Gold Ingots. This will be enough Gold to let you fight scores of battles and decide for yourself whether this game is worth further purchases of Gold Ingots or not.


What happens once I run out of Gold Ingots?
Once you run out of Gold Ingots, and assuming you wish to continue playing the game, you will have to purchase your own Gold with hard-earned dollars (or Euros) to replenish your War Treasure and keep playing the game. Yes, we realize this is an unusual request, especially at the beta stage, but how people purchase and use Gold Ingots; what type of options they go for (visit the Gold Ingots page or the Gold Ingots store in-game for details); and how they use their Gold are precisely some of the things we want to learn through this beta.

We also understand this payment model might not work for everyone, and that's okay. We carefully considered alternatives and believe this model is the one that will give us the most flexibility to continue developing the game and its countless scenarios and special rules for years to come.


Ok I've read it all and am still crazy enough to enroll. Where do I sign up?
Make sure you have a Days of Wonder Online account (use the sign-up page if needed), log in and go to the enrollment page.


How do I report bugs?
Use the form on our contact page, depending on your language. Make sure you read the instructions carefully.


How do I send feedback and suggestions about the software?
Use this dedicated Memoir '44 Online forum for this. First, take a look to make sure that your idea wasn't already discussed before. If not, create a new thread.


Why didn't DoW answer my bug report or forum suggestion? I thought you wanted feedback!
Not answering a report or comment does not mean we did not read it. Nor does it mean that we didn't (or won't) take action either. The reality is that we get lots of messages. Many are duplicates. Some are good suggestions but cannot be implemented right away for technical reasons or lack of time. Some cover ideas that are already planned for a future release. Some bug reports are not documented enough to be useful. Etc...
It is better for everyone if we spend our time fixing bugs rather than answering individual messages. Therefore we ask you not to take offense if you don't hear back from us. Be sure that we value your input and that we do read all the messages.

This also means that to maximize your input and help us save our time for coding, you should read carefully and comply with all the instructions on how to report a bug. Especially those related to attaching your "log" file, giving us details or a step-by-step procedure to reproduce a problem, etc. The better you document the bugs you report, the less time we will have to spend to reproduce and fix them.

We thank you for your understanding and dedication to this very important issue.


Do you plan to do a French version? What about other languages?
Once version 1.0 ships, it will be available in both French and English. The French localization will happen late in the project development cycle however, just before 1.0. We do not plan on translating the software into any other languages for the moment.


Why do I need an Internet connection to play, even for Solo games?
There are many reasons why you need an active Internet connection to be able to play, even when playing Solo games. The software constantly needs to retrieve and update information from/to your account on our servers: Your Achievements, game history, are all critical to the game. Hence the "Memoir '44 Online" moniker. Wink


How do I buy additional Gold Ingots again?
Once you've run out of your initial allotment of Gold Ingots, you may purchase additional packs of Gold Ingots directly from within the game or the web site. There are a number of options, with volume discounts for the most aggressive players amongst you. When in game, go to the main screen and click on "Gold Ingots".


I purchased a Major Pack. How do I redeem the $30 coupon that I just received toward the purchase of a real game?
The $30 Credit Coupon will show in your "My Web Store" page in your account. It will automatically appear in the Web store, just under your cart, when you choose to check out after purchasing a game on our web store. If your total purchase is higher than $30, it will automatically select your coupon, even if the game or extensions you are purchasing are not related to Memoir '44. You can select/unselect this coupon if you wish.
This coupon can be used right away, is valid for 12-months from the date of issuance. More information about Credit Coupons can be found on our Ordering and Shipping Policy.


Do I lose my Gold Ingots if a game is interrupted unexpectedly?
During the Beta, a game may crash or be interrupted for a number of reasons outside of your own control. In such instances, if you are not able to restart and resume your game within 15 minutes, the amount of Gold Ingots that you spent on it will be automatically refunded to your account after this delay.


What is the Expert Mode? Why can't I access it?
The Expert Mode is a mode in which the game rules are not enforced by the software. This will allow advanced players to play scenarios that include rules that have not been implemented yet, as well as Scenarios from the Front, which may feature special rules which our software has no knowledge of. It is thus THE way to play Scenarios From The Front that were designed using the Memoir '44 Editor.

The Expert Mode is still in development, as it contains many more game and UI elements than currently implemented in the base game. We will open it as soon as it is stable enough.


How do I find out more about the game, especially Officer Ranks, Achievements, etc.?
Make sure you check out the Memoir '44 Online Web site on a regular basis. During the course of the Open Beta, we will add new pages on a regular basis, uncovering new aspects of the game or disclosing previously classified information. This, and exchanging tidbits with fellow beta-testers, is how you will learn more about Officer Ranks, Achievements, etc. You can also check your Officer Career or check the careers of other players.


Can I talk about the Open Beta program on the Internet, to my friends, etc.?
Yes, this is an Open Beta, and as such you are welcome to discuss your gaming experience online. Just make sure to make it clear it is a beta program - not final software - and thus not for everyone. If you take and post screenshots, make sure you include or attach a "Memoir '44 Online Beta - www.memoir44-online.com (c) 2004-2010 Days of Wonder Inc. All Rights Reserved" copyright notice to your screen shot.

[Mis à jour le: Wed, 08 June 2011 16:02] Par Modérateur

    
Kaiser6977
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Re:Memoir '44 Online FAQ Thu, 18 November 2010 19:37
Do gold ingots ever expire? Meaning, if I would go all out and buy the Major Pack, is there a time limit on when you can use these? (This question is more for when 1.0 comes out I guess.)

[Mis à jour le: Fri, 19 November 2010 14:26]

    
Sdmmb
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Re:Memoir '44 Online FAQ Thu, 18 November 2010 22:10
Do you get a voucher for 30 euro if you use the euro stores as opposed to 30 usd?
    
Yann
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Re:Memoir '44 Online FAQ Thu, 18 November 2010 22:23
Sdmmb écrit le Thu, 18 November 2010 22:10

Do you get a voucher for 30 euro if you use the euro stores as opposed to 30 usd?

Yes

Yann
    
tpx63
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Re:Memoir '44 Online FAQ Thu, 18 November 2010 22:26
Sdmmb wrote on Thu, 18 November 2010 22:10

Do you get a voucher for 30 euro if you use the euro stores as opposed to 30 usd?


What is this 30 USD/EURO voucher?
    
Jingo
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Re:Memoir '44 Online FAQ Thu, 18 November 2010 22:43
What are the minimum/system requirements for the game? I looked but don't see it on the download page. Thanks.
    
Sdmmb
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Re:Memoir '44 Online FAQ Thu, 18 November 2010 23:13
30 euro voucher is if you buy 60 euro worth of ingots. Makes it quite interesting
    
eric
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Re:Memoir '44 Online FAQ Thu, 18 November 2010 23:36
tpx63 wrote on Thu, 18 November 2010 13:26

Sdmmb wrote on Thu, 18 November 2010 22:10

Do you get a voucher for 30 euro if you use the euro stores as opposed to 30 usd?


What is this 30 USD/EURO voucher?


If you choose to purchase a Major pack, to replenish your War Treasure once you run out of Gold Ingots, then in addition to a lot of Gold Ingots, you will also receive a 30 $ / euros discount coupon applicable toward the purchase of a game or expansion on our web store.
    
tpx63
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Re:Memoir '44 Online FAQ Thu, 18 November 2010 23:50
Thanks Eric, I'm running out of gold, trying to conquer Normandy



Rolling Eyes
    
Yann
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Re:Memoir '44 Online FAQ Fri, 19 November 2010 14:18
Jingo wrote on Thu, 18 November 2010 22:43

What are the minimum/system requirements for the game? I looked but don't see it on the download page. Thanks.


It is not very precise yet, but to give you an idea:

- Windows XP or better - or Mac OS X 10.5 or better
- A video board with at least 128 MB of on-board RAM, with recent OpenGL drivers
- 200 MB of hard drive space
- 500 MB of RAM

In short, you need a machine that would be no older than 4 years.

Yann
    
Randwulf
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Re:Memoir '44 Online FAQ Sat, 20 November 2010 00:26
osx 10.5???? what 10.4.11 is not good enough????

don't know if my old Pismo will even do 10.5...
    
Brice
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Re:Memoir '44 Online FAQ Sat, 20 November 2010 09:26
Randwulf wrote on Sat, 20 November 2010 00:26

osx 10.5???? what 10.4.11 is not good enough????

don't know if my old Pismo will even do 10.5...


I'm sorry but the Pismo won't ever be powerful enough to run this game.
The Pismo was released in early 2000, that's then 10years ago, which translated to computing means more than 2 centuries. 10.4 (Tiger) was introduced in 2005 and as such doesn't contain the necessary component for this game to run.

Also, if you insist in trying, you need a G4 upgrade on the pismo to run 10.5, because this version of the OS doesn't run on G3.

    
Randwulf
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Re:Memoir '44 Online FAQ Wed, 24 November 2010 18:26
I have a cut down 10.5 that runs slow... but I am afraid the graphics built in is to small. Oh well...

But I do now have the xp lapbox up and going again.

more bug reports to follow.
    
Ouistoto
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Re:Memoir '44 Online FAQ Thu, 25 November 2010 09:22
Is there any way to earn gold lingots by winning a mission, getting a rank or an achievement or else ? Razz
    
Tobold
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Re:Memoir '44 Online FAQ Thu, 25 November 2010 11:33
I am very pleased to see this getting "close" to being released.

The "enrollment" link just takes me to the download page, from where I can download the game, but I cannot find where I actually enroll.

I have the game downloaded, and the manual, and am keen to see how it has been implemented. For really slow people now, how do I enroll?
    
Vortexxx
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Re:Memoir '44 Online FAQ Thu, 25 November 2010 11:48
You don't need to enroll. When in the game, enter the same username/password you used to login to this website.
    
Tobold
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Re:Memoir '44 Online FAQ Thu, 25 November 2010 13:59
Ah! Thank you. That is much easier.

I was mislead by the wording on the page: "...so we can send you your Military ID, initial purse of Gold Ingots and your marching orders."

I had an ID since 2005, but not a "military" one, and therefore still needed to get one.

What about the sending of Gold Ingots? Does that also happen automatically, or should I have received an email?


    
Vortexxx
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Re:Memoir '44 Online FAQ Thu, 25 November 2010 14:02
Hi Tobold,

You will automatically get 100 ingots the first time you logon to the game Smile
    
Talespinner
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Re:Memoir '44 Online FAQ Thu, 25 November 2010 17:58
Two questions, one is a repeat from up above:

(1) Do Gold Ingots ever expire?
(2) Can I buy "gift" Gold Ingots for someone else?
    
rasmussen81
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Re:Memoir '44 Online FAQ Thu, 25 November 2010 18:07
Talespinner wrote on Thu, 25 November 2010 20:58

Two questions, one is a repeat from up above:

(1) Do Gold Ingots ever expire?


No, the Gold Ingots (GI) never expire.

Quote:

(2) Can I buy "gift" Gold Ingots for someone else?


The only way you can buy 'gift' GI would be to buy them a Sergeant Pack or something. Sounds like a great gift to me! Very Happy
    
eric
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Re:Memoir '44 Online FAQ Thu, 25 November 2010 21:23
Talespinner wrote on Thu, 25 November 2010 08:58


(2) Can I buy "gift" Gold Ingots for someone else?



There is no simply Gifting function on our web store yet. This is something on our list, and will be done at some point. Unfortunately not right away, as we're a tad busy right now. Rolling Eyes
    
drgrayrock
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Re:Memoir '44 Online FAQ Sat, 27 November 2010 02:52
Hi... I've been played 3 games by now, and one thing I relly miss, a 'undo' button (or something)...

Can you programers put something like that to avoid we lost a turn 'cause we missclick your commanders??

Regards from Brazil...
    
rasmussen81
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Re:Memoir '44 Online FAQ Sat, 27 November 2010 05:05
drgrayrock wrote on Sat, 27 November 2010 05:52

Hi... I've been played 3 games by now, and one thing I relly miss, a 'undo' button (or something)...

Can you programers put something like that to avoid we lost a turn 'cause we missclick your commanders??

Regards from Brazil...


Welcome to the forum and welcome to Memoir '44 Online! Very Happy I hope you're enjoying yourself.

It is very unlikely that there will ever be an "undo" button. This is tournament rules, so you have to take your time and think through your moves because once you let go of a piece...or play a card...you are committed!

Good luck and have fun! Cool
    
Phread
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Re:Memoir '44 Online FAQ Sat, 27 November 2010 06:45
rasmussen81 wrote on Sat, 27 November 2010 17:50

drgrayrock wrote on Sat, 27 November 2010 05:52

Hi... I've been played 3 games by now, and one thing I relly miss, a 'undo' button (or something)...

Can you programers put something like that to avoid we lost a turn 'cause we missclick your commanders??

Regards from Brazil...


Welcome to the forum and welcome to Memoir '44 Online! Very Happy I hope you're enjoying yourself.

It is very unlikely that there will ever be an "undo" button. This is tournament rules, so you have to take your time and think through your moves because once you let go of a piece...or play a card...you are committed!

Good luck and have fun! Cool


It would be nice if an accidental double click on the "Drder Done" button didn't also click the "Move Done" button - so no movement was permitted.
    
hunselnarie
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Re:Memoir '44 Online FAQ Sat, 27 November 2010 21:12
does it run on a windows 7 64-bit system
    
Jingo
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Re:Memoir '44 Online FAQ Sat, 27 November 2010 21:44
hunselnarie wrote on Sat, 27 November 2010 15:12

does it run on a windows 7 64-bit system


Runs fine on my Win 7 64-bit DELL laptop.
    
hunselnarie
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Re:Memoir '44 Online FAQ Sat, 27 November 2010 22:07
i only get a white sreen
    
rasmussen81
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Re:Memoir '44 Online FAQ Sun, 28 November 2010 02:55
hunselnarie wrote on Sun, 28 November 2010 01:07

i only get a white sreen


Take a look at some of the other threads and you might find an answer to your problem. If you can't figure it out, post questions about getting your machine to work (especially if you have a white screen) over at this thread:

http://www.daysofwonder.com/en/msg/?th=20580&start=0

Good luck!! Cool
    
HazzMatt
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Re:Memoir '44 Online FAQ Sun, 28 November 2010 04:49
Phread wrote on Fri, 26 November 2010 20:45

rasmussen81 wrote on Sat, 27 November 2010 17:50

drgrayrock wrote on Sat, 27 November 2010 05:52

Hi... I've been played 3 games by now, and one thing I relly miss, a 'undo' button (or something)...

Can you programers put something like that to avoid we lost a turn 'cause we missclick your commanders??

Regards from Brazil...


Welcome to the forum and welcome to Memoir '44 Online! Very Happy I hope you're enjoying yourself.

It is very unlikely that there will ever be an "undo" button. This is tournament rules, so you have to take your time and think through your moves because once you let go of a piece...or play a card...you are committed!

Good luck and have fun! Cool


It would be nice if an accidental double click on the "Drder Done" button didn't also click the "Move Done" button - so no movement was permitted.


I'll add a +1 for an undo button. I appreciate tournament rules, but it's way too easy to mis-click during a move. There really should be a "last-action" undo button.
    
JJAZ
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Re:Memoir '44 Online FAQ Sun, 05 December 2010 15:33
Maybe a re-roll dice button also?
    
rasmussen81
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Re:Memoir '44 Online FAQ Sun, 05 December 2010 16:25
JJAZ wrote on Sun, 05 December 2010 18:33

Maybe a re-roll dice button also?


Right...your opponent would love that! Laughing Laughing

What would be the reason to have a re-roll feature?
    
Sgt Storm
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Re:Memoir '44 Online FAQ Thu, 09 December 2010 23:46
There are two places where confirmation is required or broken.

The first we are already talking about and that is movement. Until you press the green Move button on the right, you should be able to update/redo your moves. Its too easy (for some) to drag and accidentally drop in the wrong hex. Once you click the green Move button and you go to Battle the movement should be committed.

Second is the selection of a command card. It is possible to miss/screw-up a double-click. Because the cards rearrange if you move them slightly, a missed double-click (e.g., 3 clicks) will often move your target card to the end and then when the double-click (last two clicks) occurs you have selected the wrong card. Before the card selection is committed, a simple confirmation might help (or provide an option or fix the card rearrangement problem). This didn't happen to me, but to my daughter, and I can see it easily happening to other double-click challenged folks (challenged for whatever reason).

[Mis à jour le: Thu, 09 December 2010 23:47]

    
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Re:Memoir '44 Online FAQ Fri, 10 December 2010 14:59
Sgt Storm wrote on Thu, 09 December 2010 22:46

Second is the selection of a command card. It is possible to miss/screw-up a double-click. Because the cards rearrange if you move them slightly, a missed double-click (e.g., 3 clicks) will often move your target card to the end and then when the double-click (last two clicks) occurs you have selected the wrong card.


I believe the recommended course of action is NOT to use the double click. Drag the card onto the game board and release it. Then if you see it is the wrong card you can drag it back into the card holder.

[Mis à jour le: Fri, 10 December 2010 15:00]

    
GoboGobo
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Re:Memoir '44 Online FAQ Tue, 14 December 2010 16:04
Is there a list of known bugs (of the current beta) somewhere?

    
vermontgirl
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Re:Memoir '44 Online FAQ Tue, 14 December 2010 18:34
Hi, I see there's not way to buy Gold for another player.

I just purchased a Major Pack and got the $30 coupon. My husband will likely do the same. Is there any way that we could combine the two coupons for one order? We would prefer to place just one order, since it's coming to one address (we don't want to place two separate orders and have to pay for shipping twice).
    
rasmussen81
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Re:Memoir '44 Online FAQ Wed, 15 December 2010 02:47
vermontgirl wrote on Tue, 14 December 2010 21:34

Hi, I see there's not way to buy Gold for another player.

I just purchased a Major Pack and got the $30 coupon. My husband will likely do the same. Is there any way that we could combine the two coupons for one order? We would prefer to place just one order, since it's coming to one address (we don't want to place two separate orders and have to pay for shipping twice).


There is not way to share Gold between two accounts, so you'll each have to buy some. Since the $30 coupon if on your account, I'm not sure there's any way to use it toward the purchase of your husbands Major Pack, but I would recommend that you e-mail customer service at DoW and see if they can switch the discount manually for you!

Also, this is a digital purchase and the GIs are credited to your account as soon as you purchase them...no shipping is involved.

Have fun!! Cool
    
NotsoSwift
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Re:Memoir '44 Online FAQ Fri, 17 December 2010 05:17
Phread wrote on Sat, 27 November 2010 00:45

rasmussen81 wrote on Sat, 27 November 2010 17:50

drgrayrock wrote on Sat, 27 November 2010 05:52

Hi... I've been played 3 games by now, and one thing I relly miss, a 'undo' button (or something)...

Can you programers put something like that to avoid we lost a turn 'cause we missclick your commanders??

Regards from Brazil...


Welcome to the forum and welcome to Memoir '44 Online! Very Happy I hope you're enjoying yourself.

It is very unlikely that there will ever be an "undo" button. This is tournament rules, so you have to take your time and think through your moves because once you let go of a piece...or play a card...you are committed!

Good luck and have fun! Cool


It would be nice if an accidental double click on the "Drder Done" button didn't also click the "Move Done" button - so no movement was permitted.


I completely agree with this post about the accidental double click. It is very easy to accidentally double click on Move Done and end up clicking Battle Done as well.

The best solution would probably not be an undo button. There are 2 options that could be considered:

1) When a Done button is clicked, the system could check whether any further moves by the current player are possible. If there are, it would prompt "There are still actions that could possibly be taken, are you done with your turn?" or something like that. That prompt could appear in the middle of the screen. That way the user could still click No and do their battle choices, but it wouldn't possibly be abused as a undo button would be.

2) When Done is clicked, the next Done button could be in a little different place so that a accidental double-click will not click the next Done button.

Note: I think option 1 would be best.

Please consider this strongly since it is very frustrating to have a round of Move or Battle be wasted with nothing done because of an accidental double-click. To put it simply, it is a usability concern.
    
Randwulf
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Re:Memoir '44 Online FAQ Fri, 17 December 2010 05:37
Lots of people have done it, complained about it, and we hope they correct it. The easiest would be a confirm pop up.

In the meantime hit the return button instead.
    
GoboGobo
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Re:Memoir '44 Online FAQ Fri, 17 December 2010 09:45
Randwulf wrote on Fri, 17 December 2010 05:37

Lots of people have done it, complained about it, and we hope they correct it. The easiest would be a confirm pop up.

In the meantime hit the return button instead.


I almost never hit the "done" button with my mouse. I use a big screen and big window, so that button is way too far away Wink

Using the return button is faster, and far less prone to error.
    
Yann
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Re:Memoir '44 Online FAQ Tue, 21 December 2010 13:38
vermontgirl wrote on Tue, 14 December 2010 18:34

Hi, I see there's not way to buy Gold for another player.

Now you can, thanks to the "Gift" feature. See http://www.daysofwonder.com/en/msg/?th=20910 for more details.

Cool

Yann
    
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