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VerfasserThema
mirrorshades2k
Junior Member
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January 2018
  Login Problem? Thu, 18 January 2018 20:52
Hi all --

I am a very new player (about 2 days), so forgive me if the answer to this is already out there somewhere.

Today I've tried to log into M44 via the DOW site, but I receive a message saying that my connection is refused:

https://i.imgur.com/KYkx0FM.png



Once I click OK, the home screen loads, but when I click "Play", the game crashes:

https://i.imgur.com/hUrfaLX.png

(I assume this is because I'm not properly logged in -- it doesn't seem to know my name either, it is not "%s"!)

To my knowledge, nothing has changed on my PC since I played last night. Is anyone else experiencing this, or is my install broken? :)

Note: I had originally tried the Steam version of the app, but it never worked for me at all. This non-Steam version has been working fine for the last 2-3 days.
      
mirrorshades2k
Junior Member
Cadet

Nachrichten: 2
Registriert:
January 2018
Re:Login Problem? Fri, 19 January 2018 07:01
So I found a very helpful "log" folder for the game, and I was able to compare a good/working log with a broken one. Here's what I found:


Working
2018-01-15 00:04:30,014 [main] DEBUG o.a.c.h.MultiThreadedHttpConnectionManager - HttpConnectionManager.getConnection:  config = HostConfiguration[host=http://api.daysofwonder.com], timeout = 0
2018-01-15 00:04:30,014 [main] DEBUG o.a.c.h.MultiThreadedHttpConnectionManager - Allocating new connection, hostConfig=HostConfiguration[host=http://api.daysofwonder.co m]
2018-01-15 00:04:30,014 [main] DEBUG o.a.c.h.HttpConnection - Open connection to api.daysofwonder.com:80
2018-01-15 00:04:30,227 [main] DEBUG h.wire.header - >> "GET /memoir44/mmpc/V4/user/officer HTTP/1.1[\r][\n]"


Not Working
2018-01-19 00:41:28,663 [main] DEBUG o.a.c.h.MultiThreadedHttpConnectionManager - HttpConnectionManager.getConnection:  config = HostConfiguration[host=http://api.daysofwonder.com], timeout = 0
2018-01-19 00:41:28,663 [main] DEBUG o.a.c.h.MultiThreadedHttpConnectionManager - Allocating new connection, hostConfig=HostConfiguration[host=http://api.daysofwonder.co m]
2018-01-19 00:41:28,663 [main] DEBUG o.a.c.h.HttpConnection - Open connection to api.daysofwonder.com:80
2018-01-19 00:41:49,931 [main] DEBUG o.a.c.h.HttpMethodDirector - Closing the connection.
2018-01-19 00:41:49,931 [main] INFO  o.a.c.h.HttpMethodDirector - I/O exception (java.net.ConnectException) caught when processing request: Connection timed out: connect
2018-01-19 00:41:49,936 [main] DEBUG o.a.c.h.HttpMethodDirector - Connection timed out: connect
java.net.ConnectException: Connection timed out: connect



So it seems to be a connection issue with the server on api.daysofwonder.com. I also tried http://api.daysofwonder.com in my browser, which redirected to https://api.daysofwonder.com . That page simply returns "Access denied" with no additional information.

Sooooo... any site admins on here to whom the above info might be interesting or informative? Cool
      
Yann
-= Crew =-
Emerald Master

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October 2002
Re:Login Problem? Thu, 25 January 2018 07:56
Hello,

We are investigating the problem. We're sorry about this.

Best,

Yann
      
Yann
-= Crew =-
Emerald Master

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October 2002
Re:Login Problem? Thu, 25 January 2018 11:16
Could you please contact us on https://asmodee.helpshift.com/a/memoir-44-online/?l=en&s =general&contact=1
and send us your IP address? You can use http://ifconfig.me/ for this.

We suspect our anti-attack filter is blocking you for some reasons.

Thanks in advance,

Yann
      
Yann
-= Crew =-
Emerald Master

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October 2002
Re:Login Problem? Thu, 25 January 2018 16:11
Also I would like the FULL log file please.

Thanks!

Yann
      
Yann
-= Crew =-
Emerald Master

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October 2002
Re:Login Problem? Fri, 26 January 2018 18:22
Hello,

Problem solved! Very Happy

See the solution on the FAQ:
https://asmodee.helpshift.com/a/memoir-44-online/?s=general& amp;f=macos-x-the-game-says-it-cannot-connect-to-the-servers &l=en

Enjoy,
Yann
      
JAParker
Senior Member
Brigadier General

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May 2010
Re:Login Problem? Sat, 27 January 2018 01:17
Yann:

Many thanks to you and the DOW team for figuring out this problem and providing us a solution!

I just went through the steps, and Memoir '44 works for me once more!
      
    
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