Zug um Zug London Zug um Zug London

Forum

Suche
Forum » Memoir '44 Online - English » Unable to Login via Steam account
Anzeigen: Heutige Nachrichten 
  
VerfasserThema
Pupski-67
Junior Member
Cadet

Nachrichten: 4
Registriert:
May 2019
Unable to Login via Steam account Thu, 23 May 2019 18:09
I am among some other people who are unable to login with the Steam Account that can be used to login to Memoir 44 Online. When you have activated this option you can not login with your regular login. I tried mailing the support but seems to have an incorrect email. Anyone able to help me a bit. I have the problem for some days and it is not local because with this new account it works just fine (minus my experience, gold, data etc)

Help and/or advice very welcome Smile
      
Photios
Senior Member
Armor Excellence

Nachrichten: 559
Registriert:
January 2011
Re:Unable to Login via Steam account Thu, 23 May 2019 20:38
Try this thread to resolve your issue
https://www.daysofwonder.com/en/msg/?th=25720&start=0

please inform me what happenned
      
Pupski-67
Junior Member
Cadet

Nachrichten: 4
Registriert:
May 2019
Re:Unable to Login via Steam account Fri, 24 May 2019 06:45
Bit I can not literally login with my Steam account so I had to create this new one. I tried merge before but it wouldn't recognize my original Steam or earlier account. By the Way, did you see the main (non M44) DoW Forum is full of Spam? Could it have been a hack?
      
Photios
Senior Member
Armor Excellence

Nachrichten: 559
Registriert:
January 2011
Re:Unable to Login via Steam account Fri, 24 May 2019 07:46
did you try steam support?
      
Jeronimon
Senior Member
Brigadier

Fan-Seite
Nachrichten: 2152
Registriert:
November 2007
Re:Unable to Login via Steam account Fri, 24 May 2019 11:50
Fred, have you seen this?

https://www.daysofwonder.com/en/msg/?th=38865&start=0
      
Yann
-= Crew =-
Conductor Level 2

Fan-Seite
Nachrichten: 2463
Registriert:
October 2002
Re:Unable to Login via Steam account Fri, 24 May 2019 22:25
Hello everyone,

I can confirm that there is something broken in the Steam-based login of Memoir '44 Online. It's unclear what is going on at this point. Common sense would indicate that it is related to the recent changes we made on the login process on the Web site, but I know that it does not use this part at all, so this is very puzzling.

Unfortunately, it's now Friday evening, so we won't be able to work on it before Monday.

If you know the password of your Days of Wonder account, the solution is simply to use the "Login with DoW" button and you will be fine. But there is a good chance that many of you have been using the Steam creation and login button because it was convenient, and so don't have (or forgot) their credentials to the underlying DoW account. So I don't have a good solution in this case.

I would like to apologize for the unexpected issue, and the bad timing in realizing that there was something fishy going on. Be assured that we will work on it as soon as possible and fix it, so that you can continue to enjoy Memoir '44 Online.

Thank you for your patience and your understanding.

Yann
      
Yann
-= Crew =-
Conductor Level 2

Fan-Seite
Nachrichten: 2463
Registriert:
October 2002
  Re:Unable to Login via Steam account Mon, 27 May 2019 13:15
Hello everyone,

Good news: we were able to fix the problem this morning. I tested with Pupski and it worked.

Bad news: the bug we introduced last week on the platform may have had the ill side effect of "un-linking" your Steam account from you DoW account if you started the game during the bad period.

If you are in this case, you will end-up with a brand new account the next time you start M44 Online. Confused

If this happens to you, don't panic, we can help you. Write down carefully the Login Name of the new account and the Login Name of your original account, and contact us at https://asmodee.helpshift.com/a/memoir-44-online/?contact=1 giving us the two account names. We'll transfer the Steam link from the new account to the original account, and you will be back in business.

Thanks for your patience and your understanding while we were investigating this matter.

Have fun with Memoir '44 Online!

Yann
      
    
Vorheriges Thema:Upgraded to High Sierra on Mac - No longer working
Nächstes Thema:TCOL-44 Saison 13 TURN 2
Gehen Sie zum Forum: