Ordering and Shipping Policy

To read our Ordering and Shipping policy in Europe, click here.

Sales Terms and Conditions

Before validating the order the customer has read and agrees with the sales terms and conditions described below.
The sales terms and conditions govern the commercial relationship between the customer and Days of Wonder. These terms and conditions supersedes any other terms and conditions.


Discount Coupons

Through various account activities (such as registering a Days of Wonder board game) you will earn Discount Coupons that can be used to purchase products from the Days of Wonder Web Store. Coupons will expire either 12 months after their issue date, or 12 months from the date of your last purchase in our Web Store. You may apply only two (2) discount coupons per order. These coupons are only redeemable from the Days of Wonder Web Store, and cannot be redeemed from any other company. Coupons cannot be redeemed for cash. Coupons are not transferable. Coupons are used only once. Conditions, validity and redemption value may change at any time without prior notice.


Credit Coupons

Credit Coupons work like Discount Coupons, except that they deduct a fixed value from your order sub-total instead of a percentage. As with Discount Coupons, the discount is applied before calculating shipping charges and sales tax. Credit Coupons are one-time use only: if the coupon's face value is not fully spent, no change or credit will be given, nor will there be any balance remaining on any unused portion of the coupon. You may apply a Credit Coupon's value towards a discount for a larger purchase if desired.
A Discount Coupon and Credit Coupon can be combined in the same order, in which case the Discount Coupon is applied first, and the Credit Coupon is applied afterward.
All conditions of use are identical to the Discount Coupons conditions.


Personal Information and Credit Card Security

Your security is important to us! Days of Wonder uses SSL (Secure Socket Layer), the most trusted and secure method for protecting your personal information on the Internet. All personal information and credit card and payment information entered in the Days of Wonder Web Store is secure and encrypted for your protection.


Shipping

Days of Wonder provides you with several shipping method choices when you order games from us. For shipment within the U.S. these include: UPS Ground, UPS 2nd Day Air (afternoon), UPS Next Day Air (Afternoon) delivery, and US Postal Service - Parcel Post. For shipment to Canada: UPS Standard or US Postal Service - Letter Post. For international shipments: US Postal Service - Letter Post. You can select from any of the applicable choices when you place your order.
Once you select your shipping method, the shipping charges on the order invoice will automatically be updated.
Orders placed before 5pm Central Time will typically ship the following day. During peak periods however, we may experience longer delays in shipping your order.


Order Tracking

All UPS shipping choices will also enable you to track the delivery of your products. Once your order is shipped, you will be sent a confirmation E-mail that includes your shipment tracking number and the address of the UPS website. Simply follow the instructions on the Order Confirmation e-mail to track the status of your order shipment.
US Postal Service - Parcel Post shipping does not provide tracking capability.


Return Policy

You may return any product ordered through the Days of Wonder website for a full refund (minus shipping and handling charges) within 7 days of delivery date, provided that the product is in its original condition. Please note that we can process returns and refunds only for Days of Wonder items purchased from our site. Items purchased elsewhere must be returned through the original retailer.

To return an item, follow the Return Instructions on the your invoice. Please make sure you include the reason for the product's return. You must prepay shipping charges, as well as insure the shipment or accept the risk of loss or damage during shipment. Refunds will not include the original shipping and handling charges shown on your invoice.

If you have misplaced your invoice, please contact our Customer Service Center at 1-866-WONDER8.

If you receive a product that has been damaged in shipping or handling, or is incomplete or missing components, we will replace the product or component free of charge. Please visit our Missing or Damaged Parts Contact page and complete the form describing what parts are needed or call 1-866-WONDER8 (866-966-3378).


Customs Fees

Any customs or import duties are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information. Orders shipped to Canada from the U.S. may be subject to import duties.


Customer Assistance

To Contact Customer Service:

  • Visit the Contacting Days of Wonder page, select the topic that best matches your problem or need and complete the form.
  • Call: 1-866-WONDER8 (866-966-3378).
    Monday - Friday: 8 AM - 5 PM PST