FAQ / Customer Service / Support

Top Issues

• You lost your password or it does not work anymore
• You have multiple accounts that you want to merge
• Your Days of Wonder game had missing or damaged pieces when you opened it
• Starting a Web game doesn't work or opens a blank page
• You have a problem with one of our digital games

Your Account

• You lost your password or it does not work anymore
• You have multiple accounts that you want to merge
• You want to change your Login Name
• You want to change your Password
• Your Web Card Access Code is refused when you sign-up or when you register a board game
• You want to be removed from our Newsletter mailing list
• You have another problem with your Days of Wonder Online account

Orders and Web Store

• You have a problem or a question about your order
• You would like to find the nearest retail shop in your area

Boardgames

• Your Days of Wonder game had missing or damaged pieces when you opened it
• You have a question about the rules of one of our games
• You don't understand how Stations work in Ticket to Ride Europe
• You would like to find other players in your geographic area

Digital Games (iPad, iPhone, Mac, PC, etc.)

• You have a problem with one of our digital games
• You want to know how the Ranking works
• You want to know how the Karma works
• You want to report an abuse or a misbehavior from another player
• You re-installed the game and would like to restore your expansions (iPad or iPhone)

Corporate

Addresses

	Days of Wonder c/o Asmodee North America 1995 West County Road B2 Roseville MN 55113 USA
	Days of Wonder SARL 47 rue de l’Est 92100 Boulogne-Billancourt FRANCE Société à Responsabilité Limitée au capital de 10 000 € SIRET B 443 656 277 TVA France: FR27443656277 TVA Allemagne: DE234118502

Corporate

• You are from the Press, and need to contact our PR department
• You are a game designer and would like to submit your game design
• You are a game club, a school or a non-profit organization, and would like to receive free games
• You would like to know which games Days of Wonder will publish in the near future

Retail Sales and Distribution

• You are a Game Store and want to find our distributors
• You are a game store, and you have a question or a problem
• You would like to add your store to our retail Store Locator
• You are a distributor in your country, and would like to contact our International Sales department