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Almilcar
Posts: 926
Registered:
November 2011
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A short note to thank DoW Customer Support
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Tue, 25 June 2013 15:45
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Hello,
this is just a public, short note to thank Days of Wonder Customer Support.
We now count up to 6 Memoir'44 basic boxes within my group and a total of aprox. 25 expansions. We regularly play almost everyweek, playing several campaigns in any of the current formats with private mini-tournaments, etc.
We kindly asked a few weeks ago to replace the sets of dice, which are virtually wore down.
Well, the thing is that today arrived 5 sets of new dice, thanks to DoW CS and to Natalie, as the visible head. And absolutely free! We didn't have to pay the costs of shipping!
Thanks again.
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Sadistic-Inn-Tent
Posts: 20
Registered:
March 2009
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Re:A short note to thank DoW Customer Support
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Tue, 25 June 2013 17:22
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I have the same problem, and I kindly asked DoW support whether it was possible to purchase a new set of dice.
Unfortunately they never responded to my mails.
Glad it worked for you though.
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Almilcar
Posts: 926
Registered:
November 2011
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Re:A short note to thank DoW Customer Support
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Tue, 25 June 2013 17:31
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| Sadistic-Inn-Tent wrote on Tue, 25 June 2013 17:22 |
I have the same problem, and I kindly asked DoW support whether it was possible to purchase a new set of dice.
Unfortunately they never responded to my mails.
Glad it worked for you though.
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Hello there,
I'm pretty sure that if you do contact with the CS via the web, stating you have damaged pieces, the will kindly send you a new set.
I had to insist because they ran out of sets for some time.
Give it a try.
Regards
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