Ticket to Ride Germany Ticket to Ride Germany

Forums

Search
Forums » Discussion - English » Missing parts, disappointing customer service
Show: Today's Posts 
  
AuthorTopic
player2670235
Junior Member

Posts: 1
Registered:
July 2017
  Missing parts, disappointing customer service Tue, 25 July 2017 04:20
I bought ticket to ride Europe last week on Amazon.com, not through a 3rd party seller. It arrived with only 5 of the 15 stations that should have been included.
Upon emailing Days of Wonder with a request to mail the missing pieces I was told, without any further inquiries as to where purchased, whether I had a registration number, or any order details, that my game is "probably counterfeit."

I wrote back and told them it appears to be legitimate (code included, lots of their promo material included, etc.) and I didn't want to go through the effort of returning and exchanging the whole game over 10 little plastic bits which were not Amazon's error. Asmodee told me they didn't support customers with missing pieces and that Amazon sells some counterfeit merchandise.

How would Asmodee NA know this from just my inquiry? Unless they can tell me they sell 0 units through Amazon, which wasn't the message I got, how do they know?

Why make that assumption instead of admitting it's possible the units were packed wrong? Is that so inconceivable?

Why would they rather annoy a customer and risk a bad reputation than spend $1 on materials and shipping? What sort of impression does this make to a new buyer?

I am very disappointed in the level of service received and hope DoW reads these messages. I will think twice before purchasing anything supposedly supported by Asmodee again.

[Updated on: Tue, 25 July 2017 04:21]

      
Mooseboy013
Junior Member

Posts: 1
Registered:
August 2017
Re:Missing parts, disappointing customer service Fri, 04 August 2017 18:40
I had the same experience. Just got an e-mail saying that my game is probably counterfeit even though I purchased it through Amazon itself and not a third party seller.

They suggested I return my game to Amazon and buy another one. Nothing else seems to be wrong with the game other than the missing pieces.
      
Alexiane
-= Crew =-

User Pages
Posts: 41
Registered:
August 2016
Re:Missing parts, disappointing customer service Mon, 07 August 2017 16:09
Hello,

I'm really sorry to read that. Could you both contact me via this form please : https://www.daysofwonder.com/en/contact/webcard/?tab=account (Even it's not the good one).

I'll try to help you to solve your issue.

Thanks !

      
    
Previous Topic:Ticket to Ride first journey question
Next Topic:TTR Online: Pennsylvania bug?
Goto Forum: