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otjenyn
Junior Member
Fakir

Posts: 3
Registered:
August 2017
Dlcs are missing Mon, 25 June 2018 15:37
Hi, I am playing on the steam version of this game.
And during the current steamsale I purchased 3 dlcs, (Nordic countries, Pennsylvania, Germany). In january I bought UK, and because of Gamescon 2017 I already owned the base game + America, Europe, and I was also able to play Switzerland, Legendary Asia and India.

Since the recent purchase I am not able to play the earlier dlcs that I owned anymore. Europe, America, Switzerland Asia and India are all gone, and are not able to be played anymore.

I have proof of me actually having the ability to play these. I have recorded achievements and high scores in Solo games (not LAN/Multiplayer) in these maps.

Has someone else ever encountered this problem?

And is this forum strictly community wise, or are there also support options from Days of Wonder?
      
rasmussen81
DoW Content Provider
Railway Tycoon

User Pages
Posts: 8267
Registered:
July 2007
Re:Dlcs are missing Mon, 25 June 2018 17:13
I would suggest you contact Customer Service over here: https://asmodee.helpshift.com/a/ticket-to-ride/

I hope it gets resolved quickly so you can get back on the tracks!!
      
otjenyn
Junior Member
Fakir

Posts: 3
Registered:
August 2017
Re:Dlcs are missing Thu, 28 June 2018 20:24
Thanks I did that on the same day, still waiting for an answer Smile
      
otjenyn
Junior Member
Fakir

Posts: 3
Registered:
August 2017
Re:Dlcs are missing Sat, 21 July 2018 19:49
Hello guys,


I was able to get all of my dlcs back. I contacted Asmodee via Facebook. There they replied, and said that they would handle the support.


The support then wrote me back, and added without hesitation all my dlcs to my Days of Wonder account.


So did not have the greatest support experience since I needed to contact them via facebook for them to respond. I had to wait 14 days before they wrote me back. However the result is what I wished for.

[Updated on: Sat, 21 July 2018 19:50]

      
    
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