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freyofrey
Junior Member

Posts: 8
Registered:
May 2019
Can't log in with Asmodee account Thu, 23 May 2019 09:33
Hello,

I'm trying to log into Splendor with my account (which works in Carcassone), but the game says that the account doesn't exist. When I try to make a new account for the same email, the game tells me that this email is already in use. Anyone had this issue?

I tried reinstalling the game but it doesnt work.

I've sent 3 (sic!) support tickets to Asmodee about this already but they don't seem to care at all.
      
Pupski-67
Junior Member
Cadet

Posts: 4
Registered:
May 2019
Re:Can't log in with Asmodee account Thu, 23 May 2019 18:44
I have this same problem with Memoir'44 Online. I was able to create a new account with another email but can not login to my original (with Steam access). I found no solution yet..
      
rasmussen81
DoW Content Provider
Railway Tycoon

User Pages
Posts: 8314
Registered:
July 2007
Re:Can't log in with Asmodee account Thu, 23 May 2019 19:39
I assume you've already tried the common trouble-shooting steps, but just in case here's a place to look:

https://www.daysofwonder.com/en/contact/
      
freyofrey
Junior Member

Posts: 8
Registered:
May 2019
Re:Can't log in with Asmodee account Thu, 23 May 2019 20:11
I tried everything I could think of Smile But still the problem isn't resolved..
      
Yann
-= Crew =-
Conductor Level 2

User Pages
Posts: 2463
Registered:
October 2002
Re:Can't log in with Asmodee account Fri, 24 May 2019 10:00
Hello,

Sorry to hear about your login issue. Please contact us at https://asmodee.helpshift.com/a/splendor/?contact=1 and we'll investigate with you. Make sure you indicate your Login Name in your report.

Thanks,
Yann
      
freyofrey
Junior Member

Posts: 8
Registered:
May 2019
Re:Can't log in with Asmodee account Fri, 24 May 2019 12:25
I did write you 3 tickets already, first one around 13th of May and still I have no answer :/
      
rasmussen81
DoW Content Provider
Railway Tycoon

User Pages
Posts: 8314
Registered:
July 2007
Re:Can't log in with Asmodee account Fri, 24 May 2019 22:42
The team just figured out what (they believe) is going on and they are working to get it resolved. Sounds like it might be done by Monday, hopefully.

Sorry for the delay and thanks for your patience!
      
freyofrey
Junior Member

Posts: 8
Registered:
May 2019
Re:Can't log in with Asmodee account Mon, 27 May 2019 12:57
For sure would be nice to play the game such a long time after buying it Embarassed
      
Yann
-= Crew =-
Conductor Level 2

User Pages
Posts: 2463
Registered:
October 2002
Re:Can't log in with Asmodee account Mon, 27 May 2019 13:21
Hello,

About Memoir '44 Online, the problem is resolved, see the detailed explanations on https://www.daysofwonder.com/en/msg/?goto=373403#msg_num_6

I'll check with the Customer Support team here about the problem with Splendor. I'm surprised that they did not answer.

Thanks,

Yann
      
freyofrey
Junior Member

Posts: 8
Registered:
May 2019
Re:Can't log in with Asmodee account Mon, 03 June 2019 12:07
So it was supposed to be done till last Monday and instead of the solution I got asked for my Steam ID and screenshots...2 weeks after sending the initial ticket Sad
      
freyofrey
Junior Member

Posts: 8
Registered:
May 2019
Re:Can't log in with Asmodee account Tue, 11 June 2019 10:31
Officially 30th day since my ticket. So far after 2 weeks I was asked for my steam id, after one more week I was asked to log into asmodee website. No sight of any solution/interest in resolving this by the support team. Worst thing is I can't even return the game on Steam now, because it took support 14 days to reply to my ticket in the first place. What a scam

Hope this helps anyone considering to buy this game in the future.
      
CapCroz
-= Crew =-
Cadet

Posts: 5
Registered:
January 2017
Re:Can't log in with Asmodee account Wed, 12 June 2019 16:06
Hello freyofrey,

We're really sorry about these delayed answers.
We checked with our support and dev team, and they are still investigating your issue.
They are doing their best to resolve this as soon as possible, and please rest assured that we are going to improve our support system.

Thanks,
Capcroz for the Asmodee Digital support team.
      
freyofrey
Junior Member

Posts: 8
Registered:
May 2019
Re:Can't log in with Asmodee account Fri, 14 June 2019 11:06
I'm just curious how are they even investigating it. I'm working for a game developer and usually if something doesn't work, we ask for save files/logs. Well, I'll pop a message to the support from time to time, till the issue is resolved then.

If it can't be resolved I'd like to know that too.
      
    
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