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angel_M
Junior Member

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June 2016
Please help! Can’t login the game TTR Thu, 15 August 2019 18:07
I always play with my IPAD but once the game was updated I can’t login, the engine sign at the right side above doesn’t stop rolling. I already deleted and download again but it can’t fix.
      
Indigo19
Junior Member

Posts: 6
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August 2019
Re:Please help! Can’t login the game TTR Thu, 15 August 2019 20:21
I have the same problem I don’t know what to do!
If anyone can help us, please.
      
rasmussen81
DoW Content Provider
Railway Tycoon

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July 2007
Re:Please help! Can’t login the game TTR Thu, 15 August 2019 20:48
Sorry to hear that you're having trouble getting logged in! We want to get you back on the rails as quickly as possible, so here are a few things you can try:

1) You might have already tried these things, but this link gives you some common solutions to try: https://asmodee.helpshift.com/a/ticket-to-ride/

2) If you try everything you can think of, and everything suggested on the link above, use this form to contact the Development team: https://asmodee.helpshift.com/a/ticket-to-ride/?contact=1

If you can give them as many details as possible, it'll help them figure out what's going on and get you back to playing Ticket to Ride!

I hope that helps!!
      
Indigo19
Junior Member

Posts: 6
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August 2019
Re:Please help! Can’t login the game TTR Thu, 15 August 2019 22:55
Hi, thank you but this isn’t doing the trick! Already contacted the team but I still don’t have an answer from them.
Thanks,
      
bethreadsalot
Junior Member

Posts: 1
Registered:
May 2014
Re:Please help! Can’t login the game TTR Fri, 16 August 2019 15:56
I’m having the same problem. I can’t log into the game on my iPad. I’ve updated the iPad and re-loaded the game several times but nothing works.
      
Indigo19
Junior Member

Posts: 6
Registered:
August 2019
Re:Please help! Can’t login the game TTR Fri, 16 August 2019 17:08
Hi,
So I had a reply from the team, this is what they suggest, I didn’t try yet if anyone wants to try.

Hello,

Could you please try following this procedure :
1. Deactivate Game Center ( to do so, go to your Settings, tap Game Center, and deactivate it )
2. Leave the Ticket to Ride app by "killing" it
3. Reload Ticket to Ride

You should then be able to log back in successfully.
      
Indigo19
Junior Member

Posts: 6
Registered:
August 2019
Re:Please help! Can’t login the game TTR Fri, 16 August 2019 18:39
So it worked for me.
But the first time I tried I re logged in through Game Store and it didn’t work.
And then I tried again but I logged in via the asmodee account and it worked for me.
Hope it helps,
Best
      
lum2038
Junior Member
Conductor Level 3

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July 2011
Re:Please help! Can’t login the game TTR Fri, 16 August 2019 22:38
I just tried the “disable Game Center and restart the app” steps to no avail.

Uninstalled and reinstalled the app. Reset network settings. Rebooted the WiFi router several times. And now the Game Center idea. Both of our iPads and accounts failed with this method too, stuck on the authenticating (TTR account) step.

It's been like this since Tuesday. They changed something. Clearly.
      
mirandabergman1
Junior Member

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November 2018
Re:Please help! Can’t login the game TTR Fri, 16 August 2019 23:49
I am also having the same issue and I have completed all the necessary suggestions and it is still not working (I am trying to use my iPhone, which I have always used with no issues)
      
Naine
Junior Member

Posts: 1
Registered:
February 2019
Re:Please help! Can’t login the game TTR Sat, 17 August 2019 00:12
I'm having the same issues. Has anyone found a solution?
      
lum2038
Junior Member
Conductor Level 3

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July 2011
Re:Please help! Can’t login the game TTR Sat, 17 August 2019 01:07
I have filed tickets with no response.

Time to leave some 1 star rating?
      
Frankie88
Junior Member

Posts: 1
Registered:
August 2019
  Re:Please help! Can’t login the game TTR Sat, 17 August 2019 08:08
Same problem here. This is crazy.
      
riposte_mon
Junior Member

Posts: 4
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January 2019
Re:Please help! Can’t login the game TTR Sat, 17 August 2019 16:37
angel_M wrote on Thu, 15 August 2019 12:07

I always play with my IPAD but once the game was updated I can’t login, the engine sign at the right side above doesn’t stop rolling. I already deleted and download again but it can’t fix.


I have this problem. Cannot login.
On the IPad
Ticket to Ride v 2.6.4-6133-c601bfcearm64:1
On iOS 12.4

Downloaded the new version last night. Now cannot login to online games. The screen freezes on Authentication.

I upgraded the iOS after.

Please help. I suspect this will be a common problem with iOS users

I tried the suggestions of turning off Game Center.
Stopping the game.

It freezes on Authentication.
      
riposte_mon
Junior Member

Posts: 4
Registered:
January 2019
Re:Please help! Can’t login the game TTR Sat, 17 August 2019 17:19
Following up on the above post, If you are trying to diagnose /debug using my login, my iPad login is Ericthec (I an posting on my Xbox / tickettoride login).

Another data point is my Gamecenter name does not match my userid.

I had successfully logged into online games all week. The problem only came up on the Ticket to ride update via Appstore.

I am willing to work with development to help debug. Thanks. I don't want your App store ratings to suffer. This is a good game.

Thanks,
Eric
      
kara123
Junior Member

Posts: 1
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May 2011
Re:Please help! Can’t login the game TTR Sat, 17 August 2019 18:13
So glad I found this. Same problem here!!
      
Quebec Loco
Junior Member
Conductor Level 1

Posts: 1
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July 2016
Re:Please help! Can’t login the game TTR Sat, 17 August 2019 19:02
Is someone doing some about this, IPhone and IPad don’t work fir several days?
      
Indigo19
Junior Member

Posts: 6
Registered:
August 2019
Re:Please help! Can’t login the game TTR Sat, 17 August 2019 20:14
Hi guys,
I am so sorry that it didn’t worked for you.
It worked well for me, that is strange.
      
biteright
Junior Member

Posts: 3
Registered:
March 2017
Re:Please help! Can’t login the game TTR Sat, 17 August 2019 21:07
II have had the same problem on my IPad for about a week. This is before I updated the new IOS. Installing the IOS update did not help. Disabling Game Center did not help. Deleting the game and reinstalling TTR did not help. Still just says “ authenticating” on the authentication screen and never progresses past that.
      
lum2038
Junior Member
Conductor Level 3

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July 2011
Re:Please help! Can’t login the game TTR Sun, 18 August 2019 01:09
Agree. Nothing helps.

Disable game center, nothing. Delete and reinstall, nothing. Update iOS, nothing. Reset iOS network settings, nothing. Reboot the network router quite a few times, nothing.

This on two devices with two different accounts.





      
FancyPants1214
Junior Member

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October 2013
Re:Please help! Can’t login the game TTR Sun, 18 August 2019 01:42
I’ve also been having the same problem. I just deactivated Game Center and now my game is working. Hope you guys find a solution soon.
      
biteright
Junior Member

Posts: 3
Registered:
March 2017
Re:Please help! Can’t login the game TTR Sun, 18 August 2019 02:58
I have two Apple ID accounts. Rather than disabling Game Center, opening the TTR ap, and then entering my usual Apple ID, ( which I had tried to no avail), I entered my alternate Apple ID. TTR prompted me for my email that is registered with them. I entered that and the password, and it worked. ( at least twice).

I plan to disable Game Center again, and sign back in with my original Apple ID. I will let you know

I suggest you set up another new Apple ID, and try that when prompted. Please reply if it works.
      
biteright
Junior Member

Posts: 3
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March 2017
Re:Please help! Can’t login the game TTR Sun, 18 August 2019 03:06
this is a continuation of my last post. I closed TTR then I just disabled Game Center with my alternate Apple ID, opened TTR, and entered my original Apple ID. It worked for me. I

It took entering a different Apple ID for me to clear out the old data which apparently was blocking the authentication process..
      
choo-choo Pete
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September 2014
Re:Please help! Can’t login the game TTR Sun, 18 August 2019 06:18
I too have this problem on my iPad with updated 12.4 IOS.

Clearly an issue with Game Center as you suggest. I disabled it and restarted TTR app. A pop up asked me to sign in to Game Center, I hit CANCEL. I was then prompted to log into my DOW account. Presto I am now enjoying my favourite game.

BTW, I also re-enabled Game Center. All good so far.

Thanks everyone.
      
MR_ROBOT
Junior Member

Posts: 1
Registered:
December 2013
Re:Please help! Can’t login the game TTR Sun, 18 August 2019 18:05
It’s a Game Center problem. Bypass Game Center by shutting down the TTR app, then go into Settings/Game Center and turn to off. Now reopen TTR app and when prompted to log back into Game Center, decline. You’ll then have option to log directly into Days of Wonder account. Once logged in, you should be back into game play mode. Worked for me.
      
lum2038
Junior Member
Conductor Level 3

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July 2011
Re:Please help! Can’t login the game TTR Sun, 18 August 2019 19:43
Wow. Creating a throw-away Apple ID and using it to log into the Game Center worked!



      
-=KellyK=-
Junior Member

Posts: 2
Registered:
January 2012
Re:Please help! Can’t login the game TTR Mon, 19 August 2019 02:20
I have followed the exact same steps.
This is ridiculous! I’ve played this game for at least 7 years and have never had this much trouble.
      
jeanhiver
Junior Member

Posts: 1
Registered:
May 2017
Re:Please help! Can’t login the game TTR Mon, 19 August 2019 10:08
Indigo19 wrote on Fri, 16 August 2019 11:08

Hi,
So I had a reply from the team, this is what they suggest, I didn’t try yet if anyone wants to try.

Hello,

Could you please try following this procedure :
1. Deactivate Game Center ( to do so, go to your Settings, tap Game Center, and deactivate it )
2. Leave the Ticket to Ride app by "killing" it
3. Reload Ticket to Ride

You should then be able to log back in successfully.



This worked for me.

Many thanks.
      
Indigo19
Junior Member

Posts: 6
Registered:
August 2019
Re:Please help! Can’t login the game TTR Mon, 19 August 2019 11:26
You’re welcome,
Hopefully everyone will manage to connect back to the game,
Best
      
lum2038
Junior Member
Conductor Level 3

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July 2011
Re:Please help! Can’t login the game TTR Mon, 19 August 2019 21:04

If this doesn’t work and you're using iOS, try creating a dummy Apple ID (with an alternate email address), disable Game Center, launch TTR and use the new one. Worked on two accounts and devices for us,

This is ridiculous, though. It's the last TTR update that caused this, not anything to do with Apple,


jeanhiver wrote on Mon, 19 August 2019 03:08

Indigo19 wrote on Fri, 16 August 2019 11:08

Hi,
So I had a reply from the team, this is what they suggest, I didn’t try yet if anyone wants to try.

Hello,

Could you please try following this procedure :
1. Deactivate Game Center ( to do so, go to your Settings, tap Game Center, and deactivate it )
2. Leave the Ticket to Ride app by "killing" it
3. Reload Ticket to Ride

You should then be able to log back in successfully.



This worked for me.

Many thanks.

      
arzdfd
Junior Member

Posts: 3
Registered:
August 2019
Re:Please help! Can’t login the game TTR Mon, 19 August 2019 23:38
Indigo19 wrote on Thu, 15 August 2019 20:21

https://birthdaywishes.onl/birthday wishes I have the same https://myip.kim/my ip problem I don’t know what to do!
If anyone can help us, please.

Reset network settings. Rebooted the WiFi router several times. And now the Game Center idea. Both of our iPads and accounts failed with this method too,https://elecpay.in/tneb/tneb stuck on the authenticating (TTR account) step

[Updated on: Thu, 22 August 2019 15:25]

      
-=KellyK=-
Junior Member

Posts: 2
Registered:
January 2012
Re:Please help! Can’t login the game TTR Thu, 22 August 2019 15:58
I’ve tried this on my iPad. I also updated to the latest iOS.
I don’t see an option to “kill” TTR. But I did delete it and reload it from the App Store.
I’m still stuck on “authenticating”.
      
riposte_mon
Junior Member

Posts: 4
Registered:
January 2019
Re:Please help! Can’t login the game TTR Fri, 23 August 2019 23:28
I have 2 accounts and I can't use the one I created for the iPad where I played 500+ games with. I have the problem we've decribedin this thread.

I can get to online games with a new account I created more recently that I created last year. I had to start over playing games and getting ranked which is a real problem.

That original account was created long ago (more than 5 years) and it may be linked to an email that I can't access.

So my solution is not a good one but I can play online games but not with my main account login.
      
tiukkis
Junior Member

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January 2013
Re:Please help! Can’t login the game TTR Sat, 24 August 2019 08:05
I had the authentication problem last week with my iPad. iPhone worked fine. Now iPad problem seems to be solved.

But new problem occured. Some of my ttr games seems to be gone. I have purchased about 15 games and only seven is now available for me. ”Restore purchases” does not help as it usually has in this kind of situations.

Anyone else lost games after the authentication problem ?
      
riposte_mon
Junior Member

Posts: 4
Registered:
January 2019
Re:Please help! Can’t login the game TTR Sat, 07 September 2019 00:22
The new version allow me to authenticate to my original id and get online.

Thank you for fixing this !!!

Have a great day.

Eric
Ericthec Cool
      
    
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