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ttfox
Junior Member

Posts: 3
Registered:
October 2013
Can't sync Steam DLCs to Asmodee Account Wed, 15 July 2020 15:05
Hello, friends!

I've enjoyed playing my TTR both at Android and at PC (from Humble Bundle, if it matters) for years, bought some new maps at Steam two weeks ago and failed to get them at my Android. I have already checked to have one account everythere, Steam linked to Asmodee Digital account, tried to reinstall both games, created new DOW account for Steam and merged it with old DOW account - no luck, all maps at Steam and some at Android. I've sent a message to Asmodee Digital support (request #922586) a week ago, but got only "Thank you for your message".

Any ideas on what should I try to get my positive "cross-purchase" expirience? Smile

[Updated on: Thu, 16 July 2020 11:00]

      
rasmussen81
DoW Content Provider
Lake Express

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Posts: 8414
Registered:
July 2007
Re:Can't sync Steam DLCs to Asmodee Acoount Wed, 15 July 2020 22:18
You've probably already tried this, but if you haven't, you can follow these steps:

https://asmodee.helpshift.com/a/ticket-to-ride/?s=my-app-doe s-not-work&f=i-have-reinstalled-my-app-but-the-in-app-pu rchases-have-not-been-restored&l=en

I hope this helps!
      
ttfox
Junior Member

Posts: 3
Registered:
October 2013
Re:Can't sync Steam DLCs to Asmodee Acoount Wed, 15 July 2020 22:43
Yep, just tried that. Same result.

I have, for example, Asia map at DOW account and get it right after login, but not my German map from my Steam (logged with the same DOW accont). Imho, it's Steam = DOW problem, not DOW => Android.

[Updated on: Thu, 16 July 2020 01:16]

      
    
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