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giselegadot3
Junior Member

Posts: 1
Registered:
March 2020
Days of Wonder customer service? Sun, 22 March 2020 12:18

I filled out a service ticket for some missing pieces on their site over 2 weeks ago and still haven't heard anything other than an automated reply.

Does any one have any recent experience with them? Do they normally respond first or just send pieces? Also how long is their response time? Should I be worried I am going to fall through cracks with all this "consolidation" going on?

Also, coolstuff has no policy to return defective merchandise, which is somewhat dismaying.
https://ukdistance.com/route/london/bradford

[Updated on: Sun, 22 March 2020 22:40]

      
rasmussen81
DoW Content Provider
Lake Express

User Pages
Posts: 8494
Registered:
July 2007
Re:Days of Wonder customer service? Mon, 23 March 2020 18:26
Asmodee has changed their policy (and Days of Wonder is owned by Asmodee). They no longer send replacement parts. Sorry!
      
modler
Junior Member

Posts: 4
Registered:
December 2021
Re:Days of Wonder customer service? Tue, 21 December 2021 14:26
thanks
      
    
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