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Chucky_MM
Messages: 5
Enregistré(e) en :
September 2013
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Is there any problem with quick gamess
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Mon, 30 September 2013 17:15
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Hi,
Since saturday I havent been able to play any quick game. I push the button but nothing happens.
Is anyone suffering the same problems???
Thanks
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Migfu
Messages: 1
Enregistré(e) en :
July 2013
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Re:Is there any problem with quick gamess
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Tue, 01 October 2013 00:32
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I am having the same problem.
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rasmussen81
Messages: 8208
Enregistré(e) en :
July 2007
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Re:Is there any problem with quick gamess
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Tue, 01 October 2013 00:36
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| Migfu4510 wrote on Tue, 01 October 2013 02:32 |
I am having the same problem.
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What kind of quick game are you trying to play? Is the rabbit running or reading?
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Chucky_MM
Messages: 5
Enregistré(e) en :
September 2013
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Re:Is there any problem with quick gamess
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Tue, 01 October 2013 07:00
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The running one.
Before saturday, Time before the games was shown. Now you push the button but nothing happen.
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eric
Messages: 3187
Enregistré(e) en :
October 2002
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Re:Is there any problem with quick gamess
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Tue, 01 October 2013 19:44
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It all depends on the volume of players there is at the time you try to play a Quick game. The running rabbit only displays a time estimate when it has enough recent data. otherwise it displays no estimate (but tapping on Quick Play will still put you in line for joining the first next game that opens up).
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Chucky_MM
Messages: 5
Enregistré(e) en :
September 2013
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Re:Is there any problem with quick gamess
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Tue, 01 October 2013 21:06
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THanks Eric for the answer.
I have played a lot of matchs before. But now It is different becouse when you pushed the PLAY button, a new screen popped up.
Now when you push the PLAY button nothing happens and the rabbit is running for hours without any connections...
so Sad :__(
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Yann
Messages: 2424
Enregistré(e) en :
October 2002
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Re:Is there any problem with quick gamess
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Tue, 01 October 2013 21:09
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Chucky_MM & Migfu4510:
Could you please do the following:
- Make sure you have a precise clock in sight. Ideally, a clock that would be synchronized on the Internet or something like this.
- Make ONE attempt at a specific time.
- Contact us at www.daysofwonder.com/contact/digital-smallworld-ipad/#questi on and give us your login name and the exact time and date of your attempt. Make sure you indicate your time zone too!
This will allow us to dig in the servers logs and try to understand what is going on.
Thanks in advance !
Yann
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cheykai11
Messages: 2
Enregistré(e) en :
September 2013
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Re:Is there any problem with quick gamess
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Wed, 02 October 2013 20:12
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| Yann wrote on Tue, 01 October 2013 12:09 |
Chucky_MM & Migfu4510:
Could you please do the following:
- Make sure you have a precise clock in sight. Ideally, a clock that would be synchronized on the Internet or something like this.
- Make ONE attempt at a specific time.
- Contact us at www.daysofwonder.com/contact/digital-smallworld-ipad/#questi on and give us your login name and the exact time and date of your attempt. Make sure you indicate your time zone too!
This will allow us to dig in the servers logs and try to understand what is going on.
Thanks in advance !
Yann
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This is exactly what is happening to me too. I will follow your advice here and report to you the dates and times of attempts. Thanks!
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McCusker
Messages: 4
Enregistré(e) en :
September 2013
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Re:Is there any problem with quick gamess
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Thu, 03 October 2013 02:06
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I've had the same issue. Press play, the button gets a little bit bigger indicating it was pressed but nothing else happens, bunny just keeps running for hours.
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Yann
Messages: 2424
Enregistré(e) en :
October 2002
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Re:Is there any problem with quick gamess
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Thu, 03 October 2013 10:58
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FYI, we are working hard on this issue, it's tricky.
I'll keep you posted.
Yann
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Yann
Messages: 2424
Enregistré(e) en :
October 2002
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Re:Is there any problem with quick gamess
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Thu, 03 October 2013 17:01
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We think we found the cause of the problem. We'll do a first cure on Friday morning (CEST time), which should resolve the immediate issue. If it works as we expect, you will be able to create Quick Play games right away.
There will be more work down the road to avoid the problem to come up again, but that's another story.
Again, thanks for your patience (and for your help to users who provided us with valuable test data).
Yann
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player1395578
Messages: 2
Enregistré(e) en :
September 2013
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Re:Is there any problem with quick gamess
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Thu, 03 October 2013 22:05
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Nope - still not fixed.
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Proto Persona
Messages: 118
Enregistré(e) en :
May 2013
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Yann
Messages: 2424
Enregistré(e) en :
October 2002
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Re:Is there any problem with quick gamess
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Fri, 04 October 2013 11:01
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We completed the correcting actions. Please give it a try and tell us if it works - or not.
Thanks in advance,
Yann
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McCusker
Messages: 4
Enregistré(e) en :
September 2013
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Chucky_MM
Messages: 5
Enregistré(e) en :
September 2013
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Re:Is there any problem with quick gamess
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Sat, 05 October 2013 11:23
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mission accomplished!!!
Everything works fine now.
Connections are ok.
Thanks a lot for all your team!
Benditos seais!!!! 
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draziL
Messages: 48
Enregistré(e) en :
July 2012
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Re:Is there any problem with quick gamess
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Thu, 02 January 2014 12:32
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Is this problem resolved ? I am unable to start any game (either join a quick game or create a game with buddies).
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