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October 2002
Re:Unresponsive support, undelivered purchase. Fri, 15 February 2013 11:02

I checked with our shipping manager, and she told that she talked to you or your spouse about this matter earlier this week. The product was re-sent to you yesterday.

It is my understanding that you missed the warning about the delayed delivery from Germany during the holiday season. As a result, the product was delivered to an address where you were not located anymore. When we verified your order in January, DPD (the carrier) was showing your order as being delivered, so we did not pursue further, we thought everything was fine.

When you place an order, it is important that you use an address when you are sure that there will be someone to collect the parcel. So avoid a vacation house or a home address where no one is there.

Also, when you contact us, make sure you keep the same "ticket number" that you received in our first response. All it takes is reply to the original e-mail you received when you want to write to us - the ticket number is already in it. So it's very simple. This allows us to keep track of the history of the issue, our responses, etc. As you explained, you wrote many e-mails to us, but creating different tickets almost every time. This creates additional difficulties, because different tickets may be processed by different people here, which can lead to confusion and coordination issues.

I hope that this time you will receive your game quickly.

Thank you for your understanding,


SujetCréé parDate
  Unresponsive support, undelivered purchase. player1262894Sun, 10 February 2013 18:52
  Re:Unresponsive support, undelivered purchase. YannFri, 15 February 2013 08:21
  Re:Unresponsive support, undelivered purchase.  YannFri, 15 February 2013 11:02
  Re:Unresponsive support, undelivered purchase. player1262894Fri, 15 February 2013 15:06
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